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IT Recovery Centre Technician

2 months ago


Romford, Greater London, United Kingdom Daisy Corporate Services Full time
Job Summary

We are seeking a highly skilled IT Recovery Centre Technician to join our team at Daisy Corporate Services. As a key member of our recovery centre, you will play a pivotal role in delivering exceptional technical support to our customers, ensuring their recovery rehearsals and live invocations run smoothly.

Key Responsibilities
  • Provide hands-on technical support to customers during recovery rehearsals and live invocations.
  • Ensure the recovery centre is always ready operational, with a focus on maintaining critical site facilities such as air conditioning, lighting, UPS systems, and generators.
  • Manage all relevant documentation, including the Technical Site Guide and Site User Guide.
  • Participate in the on-call rota, providing out-of-hours support as needed.
  • Travel to customer sites within the service area to provide support where it's most needed.
Requirements
  • Strong knowledge of IT and communications, with valuable client-facing experience.
  • Excellent verbal and written communication skills.
  • Basic understanding of networks, switches, routers, and Windows Server.
  • Exposure to voice and data communications.
  • Proven troubleshooting and diagnostic abilities.
  • Valid UK Driving License.
About Us

Daisy Corporate Services is a technology business with big ambitions and a friendly northern culture. We're a managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces, we're trusted by thousands to deliver IT solutions that make life simple and productive.

We're committed to fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. We offer a wide range of excellent benefits, including a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans, and robust health & wellbeing programmes.