Building Liaison Officer

20 hours ago


Salford, Salford, United Kingdom Fawkes and Reece Full time
Key Responsibilities

We are seeking a skilled Tenant Liaison Officer to join our team at Fawkes and Reece, a well-established Social Housing Contractor. The successful candidate will be responsible for:

  • Conducting pre-entry visits and company inductions to ensure a smooth onboarding process.
  • Collecting tenancy agreement and approval forms to facilitate the housing process.
  • Visiting tenants in their homes to advise them on upcoming work and provide support.
  • Acting as the primary point of contact for tenants, addressing any concerns or queries they may have.
  • Establishing relationships with neighborhood housing associations to ensure effective communication.
  • Visiting empty houses to advise potential tenants on completion dates and provide updates.
  • Attending and chairing tenant forum meetings to keep tenants informed about ongoing works.
  • Monitoring customer complaints and resolving any potential issues in a timely manner.

The ideal candidate will possess a strong background in face-to-face customer service, preferably within the Housing or Construction sectors. A full driving license and current CSCS Card are also essential requirements.



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