Customer Service Representative

4 weeks ago


Banbury, Oxfordshire, United Kingdom HELLA Full time

Customer Service Advisor

FORVIA HELLA is a leading international automotive supplier, part of the FORVIA Group. As a global market leader in high-growth areas, we employ 157,000 people worldwide. Our Business Group Lifecycle Solutions covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles.

Your Key Responsibilities

  • Provide first-line telephone support for external customers.
  • Input customer orders and advise on price and availability, technical and product information.
  • Support Business Development Managers with sales, customer information, and product data.
  • Resolve customer issues with deliveries and orders.
  • Undertake administrative tasks for returns and warranties as required.
  • Collaborate with Sales, Marketing, Warehouse, Credit Control, and HKG to improve service, systems, and products.
  • Offer reactive and proactive sales and marketing support for departmental managers.

Your Qualifications

  • A good standard of general education.
  • Experience in a customer service environment.
  • Accurate data input skills.
  • A good telephone manner and ability to deal with enquiries/queries efficiently and professionally.
  • Good PC skills, including Microsoft Office, SAP, and Teams.
  • Knowledge of motor vehicles and automotive products is desirable, but training will be provided where necessary.

What We Offer

  • Mobile working and flexible working time models.
  • Extensive career and further training opportunities.
  • Sports and health program HELLA in Motion and partner of the company fitness network WELLPASS.
  • Discounted Germany ticket for bus and train.
  • Free coffee and water, company restaurants, and cafés.
  • Bicycle leasing and numerous employee benefits.
  • Company pension plan with HELLA allowance.
  • Family support: family service and advice on caring for relatives.
  • Employee events.


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