IT Support Specialist Apprentice

2 days ago


Barnsley, Barnsley, United Kingdom Postify Ltd Full time

We are seeking a highly motivated IT Support Specialist Apprentice to join our team in the UK. As an IT Support Specialist Apprentice, you will be responsible for providing exceptional technical support to our customers, working on incidents and service requests using the Service Desk tool (Service Now).

About the Role

As an IT Support Specialist Apprentice, you will work as part of the UK Service Desk Team, covering IT support to all UK business users. Your primary responsibilities will include answering calls and chats within SLA response times, end-to-end call management of incidents, and assisting with user service requests.

Key Responsibilities
  1. Answering Calls and Chats: Respond to customer inquiries in a timely and professional manner, ensuring that all issues are resolved to their satisfaction.
  2. Incident Management: Work on incidents from start to finish, logging, troubleshooting, diagnosing, and resolving them to the satisfaction of the customer and in line with SLA requirements.
  3. User Service Requests: Assist users with service requests, either by logging them on their behalf or providing guidance around our service catalogue, and manage requests until resolution.
  4. Recording Incident Details: Accurately record all incident details and troubleshooting activity into the Service Desk tool (Service Now).
  5. Root Cause Analysis and Troubleshooting: Assist in the provision of root cause analysis and troubleshooting, ensuring that all data is accurate and up-to-date where applicable.
  6. First Time Fix Rate: Provide a high level of first-time fix rate for all incidents, escalating to the next level of management or technical support when necessary.
  7. Regular Updates: Ensure regular updates are provided to the customer until incidents are resolved.
  8. Ad-hoc Duties: Perform other ad-hoc duties as required to support the Service Desk operation.
About Us

Our company uses technology for the nation's benefit, developing world-leading capabilities that help our customers think smarter and act faster. We cover all key business sectors, including aerospace, defence, digital security, and space. We offer a unique opportunity to start your IT career with a global leader in new technologies.

Benefits
  • Competitive Salary: Our salary range for this position is £23,795.20 per annum, plus benefits.
  • Opportunity to Develop Skills: As an IT Support Specialist Apprentice, you will have the opportunity to develop your skills in technical support, problem-solving, and communication.
  • Collaborative Work Environment: You will be part of a collaborative and supportive team environment, working together to deliver excellent customer service.
  • Possible Career Advancement: This role provides a clear path for career advancement, with opportunities to move into senior roles within the company.
Candidate Requirements
  1. Excellent Customer Service Skills: Demonstrated ability to provide exceptional customer service, with a focus on resolving issues efficiently and effectively.
  2. Logical Thinking and Problem-Solving Skills: Strong logical thinking and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  3. Organizational Skills: Excellent organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
  4. Methodical Approach to Problem-Solving: Possesses a methodical approach to problem-solving, with a focus on identifying root causes and developing effective solutions.
  5. Enthusiasm for Information Technology: Has a genuine enthusiasm for information technology and a desire to learn and grow in this field.


  • Barnsley, Barnsley, United Kingdom Winsearch Full time

    Job SummaryWe are seeking a highly skilled Apprentice Automation Specialist to join our team at Winsearch in Barnsley, South Yorkshire. This exciting opportunity offers a competitive salary of £45,000 plus package and the chance to work with cutting-edge automation equipment.As an Apprentice Automation Specialist, you will play a key role in ensuring smooth...


  • Barnsley, Barnsley, United Kingdom Wabtec Full time

    About the RoleThis Apprentice Marketing Assistant position will support our marketing manager and executives in driving company profits through customer and prospect engagement. You will be responsible for distributing e-marketing campaigns, maintaining our social media presence, and providing administrative support.Distribute targeted e-marketing campaigns...


  • Barnsley, Barnsley, United Kingdom Get Staffed Online Recruitment Full time

    We are looking for a Technology Apprentice - Level 3 to join our team at Get Staffed Online Recruitment. As a Technology Apprentice, you will assist in the delivery of an effective and efficient IT support service.The salary for this role is £18,500 - £24,000 per annum, depending on experience. You will be required to work Monday to Friday, 8:30am to...

  • IT Support Specialist

    4 weeks ago


    Barnsley, Barnsley, United Kingdom Interface Recruitment UK Full time

    IT Support SpecialistThis role involves providing technical support to ensure the smooth operation of our IT systems. As an IT Support Specialist, you will be responsible for troubleshooting and resolving technical issues, maintaining hardware and software, and providing excellent customer service.Key Responsibilities:Providing technical support to employees...


  • Barnsley, Barnsley, United Kingdom Creative Support Ltd Full time

    About UsCreative Support Ltd is a national, not-for-profit organisation providing care and support to individuals with a wide range of needs.Salary: £18.55 per hourJob Description:We are seeking compassionate and reliable individuals to provide personalised care and support on a relief basis in our extra care services located in Barnsley. This role enables...


  • Barnsley, Barnsley, United Kingdom Get Staffed Online Recruitment Full time

    Get Staffed Online Recruitment is seeking an IT Support Specialist to join their team in a dynamic company. As an IT Support Specialist, you will be responsible for providing 1st and 2nd line support to staff by investigating and resolving IT issues.The estimated salary for this role is £18,000 - £22,000 per annum, depending on experience.You will be...


  • Barnsley, Barnsley, United Kingdom CV TECHNICAL LTD Full time

    We are seeking a skilled Electrical Maintenance Specialist to join our team at CV TECHNICAL LTD. As a key member of our engineering department, you will be responsible for ensuring the smooth operation of our production facility.The ideal candidate will have a strong background in electrical maintenance, with experience in troubleshooting and repairing...


  • Barnsley, Barnsley, United Kingdom Engage 2 Full time

    **Behavioural Support Specialist Role Overview**This Behavioural Support Specialist role is based in a supportive and proactive SEND/PRU school in Barnsley. They are seeking educators to work with a wide range of needs, from children and young people with Social, Emotional and Mental Health needs to more Sensory Behavioural Difficulties linked to Autism.Our...


  • Barnsley, Barnsley, United Kingdom Meadstead Primary Academy Careers Full time

    Role OverviewMeadstead Primary Academy Careers is seeking a dedicated and enthusiastic individual to join our team as a Teaching Assistant Apprentice in our Early Years provision. As a key member of our staff, you will play a vital role in supporting the delivery of high-quality education to our students.Key ResponsibilitiesSupport the class teacher in...


  • Barnsley, Barnsley, United Kingdom Amrctraining Full time

    The estimated salary for this position is £25,000-£35,000 per annum.About Royston LeadRoyston Lead is a specialist metals supplier to diverse industries. Our company values technical expertise and continuous improvement, which is reflected in the role of Maintenance Engineer Apprentice.


  • Barnsley, Barnsley, United Kingdom Purple Mango Education Full time

    About the Role:We're seeking a dedicated and caring Specialist Support Worker to join our team at a specialist school in Barnsley. The successful candidate will work with children who have SEMH needs, helping them navigate challenges, build resilience, and make progress in their learning.Key Responsibilities:* Supporting children with SEMH needs on a...


  • Barnsley, Barnsley, United Kingdom Questech Recruitment Ltd Full time

    We are seeking a skilled Controls Engineer to join our client\u2019s expert team at a specialist machine building company. The successful candidate will be responsible for writing PLC code for special purpose machinery, programming PLC\u2019s onto machinery, and performing other electrical tasks across site.This is a full-time role working Monday to Friday,...


  • Barnsley, Barnsley, United Kingdom Rubber Duck Cars Full time

    IT Customer Support Specialist RoleAt Rubber Duck Cars, we are seeking an IT Customer Support Specialist to join our dynamic team. This full-time role involves ensuring that all IT systems operate smoothly, enabling the team to provide top-notch service to our clients.Key Responsibilities:Provide technical support for all IT-related issues within the...


  • Barnsley, Barnsley, United Kingdom GSL Education Full time

    **Job Title:** SEN Support Specialist **About the Role:**We are seeking a dedicated SEN Support Specialist to join our team in South Yorkshire. As a SEN Support Specialist, you will work closely with SEN students, providing crucial support both inside and outside the classroom.Assist with learning activities and implement individual education plans...


  • Barnsley, Barnsley, United Kingdom https:www.energyjobline.comsitemap Full time

    We are seeking a highly skilled Controls Engineer to join our expert team at a specialist machine building company. The successful candidate will have experience with Siemens and Mitsubishi PLC systems and will be responsible for designing and building machinery for a range of industries.Key Responsibilities:Design and build machinery for various...


  • Barnsley, Barnsley, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Frontline Support Specialist to provide exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Responsibilities:Engage with customers.Participate in operational workflow.Collaborate with team...


  • Barnsley, Barnsley, United Kingdom CRA CONSULTING LIMITED Full time

    We are seeking a skilled Legislation Support Specialist to join our team at CRA Consulting Limited. As a key member of our team, you will provide administrative support to our clients in the legal sector.About the role:Provide administrative support to our clients in the legal sector.Assist with the preparation of legal documents and files.Develop and...


  • Barnsley, Barnsley, United Kingdom Rodericks Dental Full time

    Role OverviewDental Care SpecialistRodericks Dental PartnersWe are committed to delivering quality dentistry and improving lives through our work. As a Dental Care Specialist, you will play a key role in supporting our dentists and ensuring exceptional patient care.Main ResponsibilitiesSupport dentists in delivering private, NHS, and UDA...


  • Barnsley, Barnsley, United Kingdom Daisy Communications Full time

    Job Title: Sales Support SpecialistJob Summary: We are seeking a highly motivated and organized Sales Support Specialist to join our team at Daisy Communications. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our sales team and customers.Key Responsibilities:To accurately carry out product...


  • Barnsley, Barnsley, United Kingdom Daisy Communications Full time

    Job Title: Sales Support SpecialistJob Summary: We are seeking a highly motivated and organized Sales Support Specialist to join our team at Daisy Communications. As a Sales Support Specialist, you will play a crucial role in supporting our sales agents and customers in pre-live queries, product availability checks, and lead generation.Key...