Customer Experience Director

7 days ago


Penzance, Cornwall, United Kingdom TQR Full time
Job Summary:

As a Customer Experience Director, you will be responsible for leading our team in Penzance and inspiring our retail colleagues to maximise sales and deliver excellent customer service.

The successful candidate will have a proven record of achieving results and a minimum of 18 months experience in a similar high pressured customer focused role.

We offer a competitive salary, ranging from £35,000 to £55,000 per year, depending on experience, plus additional benefits.

In this role, you will be responsible for ensuring that all customer collections and deliveries are signed for in the correct manner and monitoring all stock deliveries as per Company procedures.

You must have excellent communication skills and demonstrate a coaching management style, being clear, open and honest.

The company provides exciting career opportunities, competitive salary along with additional benefits and the opportunity to progress within an ever growing business.

Key Accountabilities:
  • Lead by example and inspire retail colleagues to maximise sales and deliver excellent customer service
  • Ensure all customer collections and deliveries are signed for in the correct manner
  • Monitor stock deliveries and spot-check vehicles entering and leaving site
  • Ensure all staff are correctly adhered to the dress code, including name badges at all times
  • Observe and maintain staff timekeeping at all times
  • Monitor staff performance and motivation


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