Customer Experience Leader

2 days ago


Penzance, Cornwall, United Kingdom TQR Full time
Job Summary:

We are looking for a Customer Experience Leader to join our team in Penzance. As a key member of our management team, you will be responsible for ensuring that all customers receive an exceptional shopping experience, from initial contact to checkout.

Key Responsibilities:
  • Develop and implement strategies to enhance the customer experience
  • Work closely with retail colleagues to ensure excellent customer service
  • Maintain accurate records of customer interactions and feedback
  • Analyse customer data to identify trends and areas for improvement
  • Communicate customer insights and recommendations to senior management

The estimated salary for this position is £38,000 - £58,000 per annum, depending on experience.



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