IT Support Specialist
4 weeks ago
**Company Overview**
EC Property Recruitment is a leading provider of managed IT support services. Our team of experts is dedicated to delivering exceptional support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.
**Job Summary**
We are seeking an experienced IT Support Engineer to join our team. The successful candidate will be responsible for providing technical support to our clients, installing and managing technology products, and delivering exceptional support through our busy service desk.
**Key Responsibilities**
* Efficiently manage the helpdesk queue using our Remote Monitoring and Management (RMM) System, optimizing team performance
* Design, implement, and support Windows Server environments and associated networks, including backup systems
* Provide contract and ad-hoc support through telephone, remote, and onsite methods
* Develop processes and documentation, handle new client requests, and manage contract renewals
* Continuously enhance our remote management and monitoring suite, focusing on client security and helpdesk integration
**Technical Skills**
* Significant previous experience in an IT support role
* Proficiency in Active Directory, Windows Server, Windows 10/11, Azure, and Microsoft 365
* Knowledge of server hardware and network infrastructure
* IP Networking skills (TCP, VLANs, DNS, DHCP)
* Familiarity with routers and firewalls (Cisco, Draytek, Ubiquiti)
* Experience with backup systems, restoration, and disaster recovery
* Strong understanding of IT security measures
* Excellent troubleshooting skills
**Non-Technical Skills**
* Excellent planning, preparation, and attention to detail
* Strong customer service and interpersonal skills
* Ability to manage workloads and schedule tasks independently
* Professional appearance with strong written and verbal communication skills
* Full UK driver's licence (company vehicle provided)
**Why Choose EC Property Recruitment?**
* Innovative Environment: Work with cutting-edge technology and stay ahead in the IT field
* Professional Growth: Access to continuous personal development and certification opportunities
* Dynamic Team: Collaborate with a supportive and professional team
* Engaging Challenges: Solve complex and interesting problems
* Client Impact: Work with a diverse client base and make a real difference in their IT operations
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