Front of House Team Leader
2 months ago
Job Summary
We are seeking an experienced Team Leader to join our Front of House team at Lamb & Lion, a popular pub in Bath City Centre. As a Team Lead, you will be responsible for supporting, coaching, and mentoring your team to deliver exceptional guest experiences.
Key Responsibilities
- Support the management team in creating and delivering a vision for excellent customer service
- Ensure standards and compliance are maintained in the manager's absence
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with the team to create a welcoming atmosphere for guests
Requirements
- At least 18 years old, as this role involves the sale of alcohol
- Experience in a similar role, preferably in the hospitality industry
- Excellent communication and leadership skills
- Ability to work independently and as part of a team
What We Offer
- Award-winning training and development programs
- 25% off food and drink for you and your friends in over 800 sites
- Referral scheme of up to £1,000 per person
- Dental insurance
- Employee Assistance - Licensed Trade Charity
About Us
Stonegate Group is the largest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands include Slug & Lettuce, Be At One, and Popworld. We pride ourselves on providing a warm and welcoming environment for our guests, and we're looking for like-minded individuals to join our team.
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