Assistant Store Leader

6 days ago


Crawley, West Sussex, United Kingdom British Heart Foundation Full time
Job Title: Assistant Store Manager

We're seeking an experienced and motivated Assistant Store Manager to join our team at the British Heart Foundation in Crawley. This is an exciting opportunity to contribute to the success of our home store and make a real difference in the lives of those affected by heart and circulatory diseases.



Key Responsibilities:


  • Support the Store Manager in the day-to-day running of the store, taking full responsibility in their absence.
  • Inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
  • Contribute to the success of the store by achieving targets, maintaining high standards of visual merchandising, and maximising sales through physical and digital channels.
  • Support with the recruitment and development of volunteers and achieve expectations within campaign activities.
  • Work with the manager to generate stock and maintain a high standard of customer service.


Requirements:


  • Experience in a customer-facing role and supervisory experience.
  • Commercially driven to encourage new ideas and an inclusive approach to developing teams.
  • Passion for delivering exceptional customer service and achieving the highest retail standards.
  • Results-driven but with a recognition of the right result and the right way.


What's Important to Us:

We're committed to fairness and consistency, and as part of this commitment, we use anonymous CV software during the application process. We're also ambassadors for our charity, and we expect our colleagues to embody our values and behaviours.



We offer a range of benefits, including 38 days annual leave, holistic support leave, and access to a 24/7 Virtual GP and Employee Assistance Programme (EAP). We also offer a pension with employer contribution of up to 10% and cycle to work scheme.



If you're passionate about delivering exceptional customer service and contributing to the success of our store, we'd love to hear from you.



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