Hotel Housekeeping Professional

3 weeks ago

London, Greater London, United Kingdom Accor Hotels Full time

Housekeeping Job Description

We are seeking a highly motivated and detail-oriented Housekeeping Professional to join our team at Accor Hotels. As a Housekeeping Team Member, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms and public areas.

Key Responsibilities:

  1. Attend daily briefings and take on assigned tasks to maintain a high standard of cleanliness and organization.
  2. Understand and cater to the needs of our guests, including VIPs and Room Categories.
  3. Clean and maintain areas of responsibility according to Accor Hotels' standards and procedures.
  4. Replenish guest supplies and ensure that guest requests are promptly attended to.
  5. Report damage or malfunction in hotel rooms/areas to Supervisor.
  6. Maintain equipment in a proper state of cleanliness.
  7. Maintain a section room report as well as a daily productivity report.
  8. Report lost and found articles to the housekeeping office immediately.
  9. Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner.
  10. Report unusual behavior/activities in guestroom, floors/public areas to Supervisor.
  11. Record room status in allocated section accurately.
  12. Carry out valet services when required (e.g., delivery of linen, processing laundry orders).
  13. Be well versed in hotel fire & life safety/emergency procedures.
  14. Attend all briefings, meetings, and trainings as assigned by management.
  15. Maintain a high standard of personal appearance and hygiene at all times.
  16. Perform other reasonable duties assigned by the Management.
  17. Establish and maintain effective employee working relationships.

Requirements:

Degree or Diploma
Relevant Experience

Additional Information:

Accor Hotels is an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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