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Scheduler - Operations Coordinator

2 months ago

Salford, Salford, United Kingdom Marlowe Fire and Security Full time

Job Summary

We are seeking a highly organized and detail-oriented Scheduler to join our team at Marlowe Fire and Security. As a Scheduler, you will be responsible for efficiently and profitably scheduling and dispatching Service and Maintenance Engineers to complete corrective and preventative maintenance visits in line with customer requirements and industry standards.

Key Responsibilities

  • Scheduling of all work within designated region in line with Service Level Agreements (SLA's).
  • Proactively monitor engineer's activity to ensure that you touch base with all your engineers' daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion.
  • Build and maintain good working relationships with your Engineers, Stores/Supply Chain Department & Regional Service Manager (RSM) to ensure all calls are actioned accordingly
  • Work closely with your manager and support your assigned Regional Service Manager (RSM) to meet customer expectations.
  • Liaise with key clients over the phone to enhance both internal & external working relationships
  • Completing the Regional Schedulers checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity for yourself & your regional scheduler. Sharing weekly data with RSM
  • Monitor Scheduling Portal (Cash4Windows) to ensure real time visibility of your engineers, highlighting any anomalies to your RSM.
  • Retrieve all phone and email messages and process accordingly within Service Level Agreements (SLA).
  • Processing of orders to ensure all work is carried out in time to allow invoice to be created.

Requirements

We are looking for a candidate who has:

  • At least 2 years' experience in a Scheduling / Planning / Coordinating role.
  • Experience of Scheduling Field based colleagues, such as Engineers would be an ideal background, however, other similar industry experience would definitely be considered and welcomed
  • Familiarity of using in house and external systems and databases – Cash4Windows (C4W) would be a significant advantage, but not mandatory
  • Proactive approach to management of workload.
  • Clear communicator with good telephone manner with colleagues and customers

Benefits

We offer a competitive salary, pension, life assurance, paid holidays, and additional benefits including:

  • Basic Salary – upto £28,000 per annum depending on experience
  • Royal London Pension
  • Life Assurance 4x Salary
  • Paid Holidays plus Bank Holidays
  • Additional Day holiday for each full year of completed service (up to 25 days)
  • Additional Birthday Holiday
  • Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Development and progression opportunities
  • Free, secure on-site parking
  • Free, on-site gym