Nursing Shift Coordinator

17 hours ago


Londonderry County Borough, United Kingdom Leadcare Nursing Agency Full time
The Leadcare Nursing Agency is currently seeking a skilled Healthcare Booking Administrator to join our team. As a key member of our staff, this individual will play a vital role in ensuring the smooth operation of our agency, which specialises in providing high-quality nursing staff to various healthcare settings.

About the Job:
This exciting opportunity offers the chance to work in a fast-paced environment, where no two days are the same. The successful candidate will be responsible for managing and coordinating the placement of nursing staff, ensuring that shifts are filled efficiently and clients' staffing needs are met. This involves liaising with both agency staff and clients, maintaining accurate records, and ensuring a seamless booking process.

Main Responsibilities:
* Manage and coordinate the booking of nursing staff to fill shifts for clients, including hospitals, care homes, and other healthcare settings.
* Ensure all shifts are filled promptly, handling any last-minute or emergency bookings.
* Prepare and send out booking confirmations by email, text, app.
* Respond promptly and professionally to enquiries via email, telephone, and in-person.
* Act as the main point of contact for clients, ensuring their staffing needs are understood and met.
* Build and maintain strong relationships with clients to ensure satisfaction and repeat business.
* Liaise with agency staff (nurses, carers, support workers) to confirm availability and allocate shifts accordingly.
* Handle queries from staff regarding shifts, locations, and pay details.

Requirements:
* 5 GCSEs (Grades A-C) including Maths and English Language or higher educational standard.
* 1 year's admin/clerical experience/call centre experience in a fast-paced, client-facing role, ideally within a healthcare or staffing agency.
* Strong organisational skills and the ability to manage multiple priorities at once.
* Excellent communication and interpersonal skills, with a professional telephone manner.
* Proficiency in using booking systems, databases, and Microsoft Office (Word, Excel, Outlook).

Salary: £25,000 - £30,000 per annum (dependent on experience)

Benefits:
* Laptop
* Paid Holidays
* Pension Fund
* Mobile Phone
* Performance Bonus

If you are a motivated and ambitious individual looking for a challenging role in a dynamic environment, please don't hesitate to apply.

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