Patient Pathway Supervisor
4 weeks ago
Job Summary
We are seeking a highly motivated and professional Patient Pathway Supervisor to join our Preoperative Assessment Service at Barking, Havering and Redbridge University Hospitals NHS Trust. The successful candidate will be responsible for supervising and supporting the Patient Pathway Coordinators and Patient Pathway Administrators within their teams, ensuring high-quality patient experience and assisting service development to maintain this.
Main Duties of the Job
The Patient Pathway Supervisor's key role is to supervise and support the Patient Pathway Coordinators and Patient Pathway Administrators within their teams, ensuring high-quality patient experience and assisting service development to maintain this. To improve access to information and response to enquiries for all patients and specialties who use the service. To maintain a comprehensive and efficient patient pathway service to the clinical team to support the delivery of NHS constitutional standards.
About Us
We are an organisation that is committed to delivering care we're proud of and that our patients are happy with. We operate from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London, and our staff come from 146 different countries. We are proud to be a London Living Wage employer and offer apprenticeship programmes to our staff.
Job Responsibilities
The successful candidate will be responsible for supervising and supporting the Patient Pathway Coordinators and Patient Pathway Administrators within their teams, ensuring high-quality patient experience and assisting service development to maintain this. To improve access to information and response to enquiries for all patients and specialties who use the service. To maintain a comprehensive and efficient patient pathway service to the clinical team to support the delivery of NHS constitutional standards.
Person Specification
Education/Qualifications
Essential
- Minimum of 5 GCSEs or equivalent.
Desirable
- NVQ Level 3 in business Administration or customer care equivalent
Experience/Knowledge
Essential
- Experience of monitoring patient pathways
- Establishing and monitoring service quality
Desirable
- Experience of managing demand and capacity
Skills/Abilities
Essential
- Excellent organisational and prioritisation skills
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