Patient Pathway Supervisor

4 weeks ago


Ilford, Greater London, United Kingdom Barking, Havering and Redbridge University Hospitals NHS Trust Full time

Job Summary

We are seeking a highly motivated and professional Patient Pathway Supervisor to join our Preoperative Assessment Service at Barking, Havering and Redbridge University Hospitals NHS Trust. The successful candidate will be responsible for supervising and supporting the Patient Pathway Coordinators and Patient Pathway Administrators within their teams, ensuring high-quality patient experience and assisting service development to maintain this.

Main Duties of the Job

The Patient Pathway Supervisor's key role is to supervise and support the Patient Pathway Coordinators and Patient Pathway Administrators within their teams, ensuring high-quality patient experience and assisting service development to maintain this. To improve access to information and response to enquiries for all patients and specialties who use the service. To maintain a comprehensive and efficient patient pathway service to the clinical team to support the delivery of NHS constitutional standards.

About Us

We are an organisation that is committed to delivering care we're proud of and that our patients are happy with. We operate from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London, and our staff come from 146 different countries. We are proud to be a London Living Wage employer and offer apprenticeship programmes to our staff.

Job Responsibilities

The successful candidate will be responsible for supervising and supporting the Patient Pathway Coordinators and Patient Pathway Administrators within their teams, ensuring high-quality patient experience and assisting service development to maintain this. To improve access to information and response to enquiries for all patients and specialties who use the service. To maintain a comprehensive and efficient patient pathway service to the clinical team to support the delivery of NHS constitutional standards.

Person Specification

Education/Qualifications

Essential

  • Minimum of 5 GCSEs or equivalent.

Desirable

  • NVQ Level 3 in business Administration or customer care equivalent

Experience/Knowledge

Essential

  • Experience of monitoring patient pathways
  • Establishing and monitoring service quality

Desirable

  • Experience of managing demand and capacity

Skills/Abilities

Essential

  • Excellent organisational and prioritisation skills


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