Curbside Express Team Lead
1 month ago
About the Role
We are seeking a highly skilled and experienced Curbside Express Lead to join our team at Giant Eagle. As a Curbside Express Lead, you will be responsible for overseeing the daily operations of our curbside service, ensuring seamless execution of guest transactions, and providing exceptional customer service.
Key Responsibilities
- Administer Team Members' workload, conduct guest transactions at curbside, and communicate discrepancies.
- Provide customer service that exceeds requirements for both internal and external guests.
- Understand all guest service initiatives and measurement tools.
- Respond to guest calls regarding product inquiries, special orders, and product requests.
- Schedule Team Members and delegate work assignments.
- Provide coaching and feedback to Team Members.
- Oversee and evaluate training provided to Team Members.
- Attend and conduct daily team huddles.
- Write department orders, monitor ordering, and supervise stocking and receiving.
- Develop and implement merchandising plans using company guidelines.
- Take an active role in building the store's product assortment.
- Utilize all available tools to help reduce and eliminate shrink.
- Comply and perform self-assessments.
- Pass all internal and external audits.
- Understand and adhere to the collective bargaining agreement.
- Develop and maintain communication processes with other departments.
- Be willing and able to be back up other grocery lead positions.
- Maintain safety as the top priority for our Team Members, guests, and products.
- Properly handle products and equipment in accordance with food safety and safety guidelines.
- Actively participate in, and promote, an environment which embraces diversity, inclusion, and respect for Team Members, guests, vendors, and the community.
Requirements
- Experience Required: 0 to 6 months
- Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.
- Education Desired: High school diploma or equivalent
- Lifting Requirement: Up to 50 pounds
- Age Requirement: At least 18 years of age
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