Current jobs related to Service Delivery Manager - Midlothian - Avaloq

  • Customer Service Representative

    4 weeks ago

    Midlothian, United Kingdom Randstad Delivery (GBS) Full time

    Customer Service RepresentativeAt Randstad Delivery (GBS), we are seeking a highly skilled Customer Service Representative to join our team in Edinburgh. As a key player in the UK banking industry, we offer a collaborative and growth-focused environment where you can build strong customer relationships and deliver high-quality service.Key...

  • Delivery Manager, Property

    1 month ago

    Midlothian, United Kingdom Pinsent Masons Full time

    Role OverviewPinsent Masons, a leading law firm, is seeking a skilled Delivery Manager to join its Vario team. Vario is a unique practice group within Pinsent Masons, offering alternative legal services. This role will support the Managed Legal Services (MLS) team in delivering high-quality legal services to practice groups and external clients.Key...

  • Delivery Manager, Property

    1 month ago

    Midlothian, United Kingdom Pinsent Masons Full time

    Role OverviewPinsent Masons, a leading law firm, is seeking a skilled Delivery Manager to join its Vario team. Vario is a unique practice group within Pinsent Masons, offering alternative legal services. This role will support the Managed Legal Services (MLS) team in delivering high-quality legal services to practice groups and external clients.Key...

  • Delivery Manager, Property

    1 month ago

    Midlothian, United Kingdom Pinsent Masons Full time

    Role OverviewVario is a pioneering alternative legal services provider within the esteemed law firm, Pinsent Masons. This innovative practice group combines Flexible Services, Consulting and Technology, Legal Project Management, and Managed Legal Services (MLS) to deliver exceptional results.As a key member of our MLS team, the successful candidate will play...

  • Delivery Manager, Property

    1 month ago

    Midlothian, United Kingdom Pinsent Masons Full time

    Role OverviewVario is a pioneering alternative legal services provider within the esteemed law firm, Pinsent Masons. This innovative practice group combines Flexible Services, Consulting and Technology, Legal Project Management, and Managed Legal Services (MLS) to deliver exceptional results.As a key member of our MLS team, the successful candidate will play...

  • Senior Disputes Delivery Manager

    3 weeks ago

    Midlothian, United Kingdom Pinsent Masons Full time

    Role OverviewPinsent Masons, a leading alternative legal services provider, is seeking a skilled Delivery Manager to support our Managed Legal Services (MLS) team in delivering a world-class legal service to our practice groups and external clients.The successful candidate will be responsible for:Line managing a team of paralegals focused on delivery of work...

  • Fund Services Operations Service Delivery – Associate

    5 months ago

    Midlothian, United Kingdom JPMorgan Chase & Co. Full time

    Do you wish to play a senior role in a team ensuring high quality services across all institutional fund product offerings? As an associate in the team, you will play a lead role in ensuring high quality delivery of services across all institutional fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring...

  • Delivery Driver

    4 weeks ago

    Midlothian, United Kingdom Gi Group Full time

    Join Our Team as a Van Driver! Position: Delivery DriverCompany: Gi GroupLocation: DellPay Rate: £16.58 per hourShift Times: 2 PM to 8 PM, any 6 days from Monday to Sunday (Full flexibility required) Employment Type: Temporary, ongoing basisAre you ready to hit the road and make a difference? Gi Group is excited to recruit enthusiastic Delivery Drivers for...

  • Postal Delivery Courier

    3 weeks ago

    Midlothian, United Kingdom Pertemps Full time

    Pertemps is supporting Royal Mail in recruiting multi-drop Postal/Parcel Delivery Drivers in Midlothian. This role is perfect for individuals with excellent customer service skills and a passion for a dynamic and growing industry.Key Responsibilities:Sort and collect post/parcels at the local delivery office.Use a hand-held device to capture customer...

  • Senior Property Delivery Lead

    2 weeks ago

    Midlothian, United Kingdom Pinsent Masons Full time

    Role OverviewPinsent Masons is a leading law firm with a unique alternative legal services provider called Vario. Vario is a practice group within Pinsent Masons that offers flexible services, consulting, and technology, legal project management, and managed legal services.This role sits within our Managed Legal Services (MLS) team and will support our...

  • Courier Delivery Driver

    2 weeks ago

    Midlothian, United Kingdom Pertemps Full time

    Pertemps Postal Delivery Driver RoleWe are working with Royal Mail to recruit reliable and skilled individuals for the position of Postal Delivery Driver in Midlothian.Key Responsibilities:Sort and collect post and parcels at the local delivery office to begin each day.Use a hand-held device for customer signature capture and routing during deliveries.Walk a...

  • Project Manager

    1 month ago

    Midlothian, United Kingdom ASA Recruitment Full time

    Project Contracts ManagerASA Recruitment is seeking an experienced Project Contracts Manager to work with a large-scale client in Edinburgh on a hybrid basis for an initial 18-month contract.Key Responsibilities:Manage contracts and project cycles, ensuring timely delivery and financial oversight.Collaborate across departments to ensure compliance and...

  • Project Manager

    1 month ago

    Midlothian, United Kingdom ASA Recruitment Full time

    Project Contracts ManagerASA Recruitment is seeking an experienced Project Contracts Manager to work with a large-scale client in Edinburgh on a hybrid basis for an initial 18-month contract.Key Responsibilities:Manage contracts and project cycles, ensuring timely delivery and financial oversight.Collaborate across departments to ensure compliance and...

  • Postal Delivery Driver

    4 weeks ago

    Midlothian, United Kingdom Pertemps Full time

    Job Title: Postal Delivery WorkerLocation: NationwideContract Length: OngoingWorking Hours: 5 days over 6 (mon - sat) 12pm - 8pmStart Date: ASAPPay Rate: £13.37 standard rate- The pay rate will increase for any shifts past 8pm and for working SundaysJob Summary:We are seeking a reliable and customer-focused Postal Delivery Driver to join our team. As a key...

  • Postal Delivery Worker

    1 month ago

    Midlothian, United Kingdom Pertemps Scotland Full time

    Job Title: Postal Delivery Worker (Driving Licence required)Location: 21 South Gyle Crescent, Edinburgh, EH12 9PBStart Date: ASAPContract Length: 8 weeks initiallyPay Rate: £13.37Working Hours: 12:00 – 20:00, working 5 days out of 7.Overtime may be available/ weekend working required.If successful, you must be able to pass a disclosure...

  • Postal Delivery Worker

    4 weeks ago

    Midlothian, United Kingdom Pertemps Scotland Full time

    Job Title: Postal Delivery Worker (Driving Licence required)Location: 18 Russell Road, Edinburgh, EH11 2DJStart Date: ASAPContract Length: 8 weeks initiallyPay Rate: £13.37Working Hours: 12:00 – 20:00, working 5 days out of 7.Overtime may be available/ weekend working required.If successful, you must be able to pass a disclosure check.Pertemps are...

  • Postal Delivery Driver

    1 month ago

    Midlothian, United Kingdom Pertemps Full time

    Job Title: Postal Delivery WorkerLocation: PortobelloContract Length: 08/01/2025Working Hours: 5 days over 6 (mon - sat) 12pm - 8pmStart Date: ASAPPay Rate: £13.37 standard rate- The pay rate will increase for any shifts past 8pm and for working SundaysWeekend working may be required and overtime may be available.If successful, you must be able to pass a...

  • Postal Delivery Courier

    1 month ago

    Midlothian, United Kingdom Pertemps Full time

    Job Title: Postal Delivery WorkerLocation: PortobelloContract Length: 08/01/2025Working Hours: 5 days over 6 (mon - sat) 12pm - 8pmStart Date: ASAPPay Rate: £13.37 standard rate- The pay rate will increase for any shifts past 8pm and for working SundaysWeekend working may be required and overtime may be available.Key Responsibilities:You'll start your day...

  • Postal Delivery Courier

    1 month ago

    Midlothian, United Kingdom Pertemps Full time

    Job Title: Postal Delivery WorkerLocation: PortobelloContract Length: 08/01/2025Working Hours: 5 days over 6 (mon - sat) 12pm - 8pmStart Date: ASAPPay Rate: £13.37 standard rate- The pay rate will increase for any shifts past 8pm and for working SundaysWeekend working may be required and overtime may be available.Key Responsibilities:You'll start your day...

  • Postal Delivery Courier

    3 weeks ago

    Midlothian, United Kingdom Pertemps Full time

    We are delighted to be supporting Royal Mail in recruiting multi-drop Postal/Parcel Delivery Drivers in Midlothian. As a key member of our team, you will be responsible for delivering letters and parcels to customers in a timely and efficient manner.Key Responsibilities:You will start your day in the local delivery office sorting and collecting post/parcels...

Service Delivery Manager

2 months ago

Midlothian, United Kingdom Avaloq Full time
{"title": "Service Management Role", "subtitle": "Join Avaloq's UK Service Management Team", "content": "

Avaloq is seeking a skilled Service Manager to join our UK Service Management team. As a key member of our team, you will be responsible for the successful management and maintenance of all IT systems and services provided to our UK SaaS clients.

Your key responsibilities will include:

  • Acting as the single point of contact for SaaS Services for one or more UK customers (Infrastructure, application support and development)
  • Coordinating Readiness Activities: Working with various teams to ensure all aspects of the product or service are ready for go live
  • Ensuring the delivery of Cloud and Infrastructure (C&I) and Application Management Services (AMS) according to the Service Level Agreements (SLAs) contracted to our customers
  • Regularly updating, reviewing or re-defining SLAs with the customers and taking responsibility for the external and internal communication in the event of a major incident
  • Coordinating the internal departments in order to drive remedial actions to harbour a continual service improvement ethos and regularly reporting on the services' status to customers and to the Avaloq Management Team
  • Acting as a supervisor for the implementation of the Service Management processes and proactively initiating actions required to maintain and/or improve the service level
  • Maintaining effective communication with the customer(s) and the account managers and managing customer complaints, providing appropriate solutions; following up to ensure resolution. Contributing to the increase of the customer satisfaction, through the "Voice of the Customer" portal
  • Ensuring tickets/requests raised contain the required documentation and follow defined SDLC processes

Qualifications:

  • Proven track record of successful delivery in a similar IT Service Management role; ITIL Certification and solid experience in incident, change and problem management
  • Robust analytical and strategic thinking, as well as the ability to grasp and document abstract and complex matters
  • You will have a well-developed result-driven motivation with the ability to manage multiple time-sensitive and sometimes conflicting priorities
  • Teamwork and ability to share knowledge with the team you will possess exemplary stakeholder management and communication skills both written and verbal
  • Entrepreneurial spirit, persistence, affinity and love to strive for new challenges
  • It would be a real bonus if you have
  • Proven track record with matrix management in IT Operations support services

Additional Information:

Avaloq is committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique.

", "lang_code": "en-US"}