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    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

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    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

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    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

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    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

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    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

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    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

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    Bexhill-On-Sea, United Kingdom Hastings Direct Full time

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    1 week ago

    Bexhill, United Kingdom Hastings Direct Full time

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  • Home Claims Handler

    1 week ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

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  • Home Claims Handler

    1 month ago

    Bexhill, United Kingdom Hastings Direct Full time

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    2 months ago

    Bexhill-On-Sea, United Kingdom Hastings Direct Full time

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    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

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Home Claims Handler

2 months ago

Bexhill, United Kingdom Hastings Direct Full time
Job Summary

We are seeking a skilled Home Claims Handler to join our team at Hastings Direct. As a key member of our claims handling function, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving.

Key Responsibilities
  • Manage a portfolio of claims with varying complexity, ensuring that they are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving.
  • Act as a technical referral point for colleagues, suppliers, and internal stakeholders, providing guidance and support as needed.
  • Responsible for ensuring that claims are handled and resolved in a timely and efficient manner, meeting customer expectations and company standards.
  • Work closely with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence.
  • Handle and resolve complaints, including FOS referrals, and ensure that any changes are feedback to the relevant parties as best practice.
  • Ensure that you are meeting customers' fair and reasonable expectations and provide fair outcomes, appropriately questioning and challenging peers and managers where processes and procedures do not meet these expectations.
  • Complete training as mandated by the company and regulated by the FCA, ensuring that you and your direct reports (if applicable) achieve and demonstrate levels of competence required to fulfill job requirements.
Requirements
  • Customer service experience, telephony based.
  • Able to communicate and work remotely, using all available online tools.
  • Complies with consumer duty when dealing with/advising customers, can relay technical context and rationale to any given situation.
  • Can work efficiently and accurately, in line with SLAs and targets, to interpret, track, and allocate incoming claims.
  • Strong system skills, ability to navigate and update multiple platforms simultaneously.
  • Strong written and verbal communication skills, can build strong relationships with internal colleagues, external suppliers, and customers.
  • Will develop a good understanding of the value and impact of our work for customers, our team, and the wider business.
  • Understands how to appropriately identify and support vulnerable customers.
  • Understanding of general insurance and claims.
What We Offer
  • Attractive salary based on experience, with pay reviews completed each year.
  • Flexible working, with a hybrid approach that includes days in the office and at home.
  • Competitive bonus scheme, with an annual 4Cs performance bonus paid in March.
  • Physical wellbeing, with a healthcare cash plan that allows colleagues to claim against everyday healthcare expenses.
  • Financial wellbeing, with life assurance cover, income protection, pension contribution match up to 10%, and an award-winning package that includes discounts and cashback at everyday retailers and on our own products.
  • Mental wellbeing programme, with a range of support to help colleagues keep themselves well, including the Thrive mental health app, colleague assistance programme, mental health first aiders, support groups, and a dedicated team.
About Hastings Direct

We are an equal opportunities employer, treating people fairly and welcoming applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.