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Systems Support Specialist
2 months ago
As a key member of our team, you will play a vital role in maintaining the integrity and availability of all revenues and benefits systems. Your primary focus will be on ensuring accurate and timely delivery of council tax, business rates, and housing benefit overpayment documentation and notices.
Key Responsibilities- Take ownership of day-to-day systems management, including planning and coordinating system and subsidy reconciliations, and managing batch schedules.
- Provide expert advice and guidance on revenue and benefits application management, offering cost-effective and innovative solutions.
- Respond to and provide technical advice on user inquiries, including complex issues referred by senior managers.
- Investigate issues in conjunction with users, software suppliers, and other relevant parties, and implement process improvements.
- Proactively identify and implement improvements to system outputs and reporting to enhance compliance and efficiency.
- Ensure timely and accurate completion of account reconciliations (circa £300m), including housing and council tax reduction award postings, payments, and returns.
- Investigate and resolve any reconciliation discrepancies reported by service areas in conjunction with Team Managers.
- Establish and manage Northgate batch schedules, reviewing and amending as necessary to incorporate changing software, business processes, working practices, and priorities.
To succeed in this role, you will need to have excellent technical skills, a strong understanding of revenue and benefits systems, and the ability to work effectively in a team environment.
