Systems Support Officer

6 months ago

Southwark, United Kingdom CRA GROUP LIMITED Full time

3 months contract with A Local Authority_

**Job Summary**:

- To work as part of a team maintaining the integrity and availability of all revenues and benefits systems. Ensuring the accurate and timely delivery of council tax, business rates and housing benefit overpayments documentation and notices.
- Take responsibly for elements of the day-to-day systems management, planning and coordinating system and subsidy reconciliations and managing batch schedules.
- To provide technical expertise to support departmental projects and transformational change.

**Key Duties/Accountabilities**:

- Respond to, take action and provide technical advice on user enquires, including complex enquiries referred from senior managers.
- Undertake investigations in conjunction with users, software suppliers and other relevant parties in order to resolve issues.
- Take ownership of disseminating lessons learnt and use them to make recommendations for process improvement and to implement those recommendations, once approved, in an effective and timely manner.
- Issue housing benefit and council tax reduction award notifications, including debtor invoices, council tax and business rate bills, reminders and summonses.
- Establish and manage the production of Northgate batch schedules, reviewing and amending where necessary, to incorporate changing software, business processes, working practices and priorities.
- Support the Senior Systems Officer in the timely scheduling and preparation of revenues and benefits Government returns, ensuring correct software and parameters are used.
- Develop, write and run detailed test schedules for subsequent enhancement and timetabling of live processing runs.
Participate in audits of system administration, use recommendations and conclusions to inform learning within the team to deliver an improved quality assurance function.

**Essential Experience Required**:

Experience in data management and audit responsibilities.
- Experience of improving processes through digital transformation.

**Essential Qualifications Required**:

- 5 GCSEs (including English and Maths) or equivalent or work experience of at least an equivalent level.
- Good knowledge of Northgate systems and/or specialist IT tools e.g. SQL, VB and Business Objects

**Additional information to note**:

- Contractual hours: 36 hours, Monday to Friday. 9am until 5pm.
- The closing date for this position is _**_19/04/24_**_._

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