IT Support Specialist

1 month ago


Brighton, Brighton and Hove, United Kingdom Cision Full time

Cision is seeking a skilled IT Support Engineer to join our global team. As a key member of our IT department, you will provide technical support and services to our internal end-users worldwide.

Key Responsibilities:

  • Provide high-quality customer service and technical support to end-users.
  • Offer remote and on-site technical support for Windows, Apple, and Linux users.
  • Participate in various technology initiatives and projects.
  • Collaborate with global teams to resolve technical issues and improve services.
  • Analyze and troubleshoot hardware and software problems.
  • Develop and maintain system support documentation.
  • Assist with procurement and management of hardware and software licenses.

Requirements:

  • 2+ years of experience in Microsoft Windows, Apple, network troubleshooting, and web-based application support.
  • 2+ years of experience in providing deskside and remote support.
  • Knowledge of ITIL methodologies is a plus.
  • Strong experience with Office365 and SharePoint.
  • Experience with Windows and Apple deployment technologies.
  • Strong remote end-user support experience.
  • Education: Bachelor's degree in computer science or related field.

Attributes:

  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and maintain a professional demeanor.
  • Strong analytical and problem-solving skills.
  • Excellent time management and organization skills.
  • High aptitude and interest in learning new technologies.


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