IT Support Specialist
1 month ago
Cision is seeking a skilled IT Support Engineer to join our global team. As a key member of our IT department, you will provide technical support and services to our internal end-users worldwide.
Key Responsibilities:
- Provide high-quality customer service and technical support to end-users.
- Offer remote and on-site technical support for Windows, Apple, and Linux users.
- Participate in various technology initiatives and projects.
- Collaborate with global teams to resolve technical issues and improve services.
- Analyze and troubleshoot hardware and software problems.
- Develop and maintain system support documentation.
- Assist with procurement and management of hardware and software licenses.
Requirements:
- 2+ years of experience in Microsoft Windows, Apple, network troubleshooting, and web-based application support.
- 2+ years of experience in providing deskside and remote support.
- Knowledge of ITIL methodologies is a plus.
- Strong experience with Office365 and SharePoint.
- Experience with Windows and Apple deployment technologies.
- Strong remote end-user support experience.
- Education: Bachelor's degree in computer science or related field.
Attributes:
- Excellent communication and interpersonal skills.
- Ability to work under pressure and maintain a professional demeanor.
- Strong analytical and problem-solving skills.
- Excellent time management and organization skills.
- High aptitude and interest in learning new technologies.
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