Shift Leader

1 month ago

Chester, Cheshire, United Kingdom ENGINEERINGUK Full time

About the Role

We are seeking a highly motivated and organized Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that customers receive excellent service, and that our team members are supported and motivated.

Key Responsibilities

  • Coordinate the store team to deliver an easy and fuss-free shopping experience for customers
  • Support colleagues in achieving daily priorities and take regular breaks
  • Open and close the store, ensuring all decisions made are right for everyone's safety
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean, tidy, and well-presented store
  • Support managers in coordinating seasonal, community, and charity events
  • Contribute to a great team atmosphere, inclusive of everyone
  • Provide excellent customer service, listening to customers and putting them first
  • Keep the team well-informed and up to speed on any communications, changes, or updates
  • Stay knowledgeable about store performance and look for ways to improve and simplify operations
  • Coordinate store improvements and remove any obstacles that might be getting in the way of great service
  • Follow health and safety routines and procedures, ensuring colleagues do the same
  • Recognize and celebrate colleagues who provide great service

Requirements

  • Be a great role model, providing thoughtful customer service that meets every customer's needs
  • Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
  • Be a clear communicator, comfortable using various methods to keep the team informed and up to date
  • Be comfortable taking the lead and overseeing the store in the absence of your manager
  • Be a good decision maker, flexible in your thinking, and comfortable handling change to ensure everything is right for customers and colleagues
  • Be motivating, inspiring your team to deliver beyond expectations
  • Be curious, always looking for ideas and opportunities to serve customers, communities, and the planet better every day

What's in it for you

We offer a range of benefits, including:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

About us

We are a responsible and sustainable business, committed to serving our customers, communities, and the planet a little better every day. We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.

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