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Trade Quality Services Technician

2 months ago

Faversham, Kent, United Kingdom Shepherd Neame Full time
About the Role

We are seeking a highly skilled and experienced Trade Quality Services Technician to join our team at Shepherd Neame. As a key member of our Technical Services team, you will be responsible for ensuring the highest standards of quality and service in our pubs and hotels across the UK.

Key Responsibilities
  • Attend to and complete all service, installation and removal calls within our Service Level Agreements
  • Maintain accurate stock records and supplies to deliver excellent service to our customers
  • Compliance with HMRC, H&S and NCCSIM regulations and codes of practice
  • Work safely at all times including regular vehicle inspections
  • Complete regular surveys for new and existing installations
  • Participation of duty weekend and bank holiday cover as required with a reasonable level of overtime to be expected
  • Fulfilling any other duties that may be required
Requirements
  • Ability to complete all physical requirements of the role with or without reasonable accommodation
  • Demonstrable knowledge of Technical Services and Hospitality industry
  • Conscientious professional with a strong commitment to safety and service
  • Friendly and approachable with the ability to communicate effectively with internal and external stakeholders
  • Diligent with strong attention to detail and accuracy to complete paperwork in an efficient and timely manner
  • Proficient in Microsoft Office Suite (Word, Excel & Outlook) and data analytical skills
  • Organised to prioritise tasks and work effectively in a fast-paced environment effectively
  • A UK driving license is essential
What We Offer
  • Competitive salary
  • Generous company pension scheme
  • Free parking available near The Brewery
  • 25% discount on food and drink at Shepherd Neame Managed Houses
  • 25% discount on overnight on hotel bookings at our variety of Managed House Hotels
  • Up to 40% discount on select purchases from the Visitor Centre Shop in Faversham
  • Access to a Workplace Mental Health Platform
  • Shep's Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further
  • Financial wellbeing app and early wage withdrawal scheme
  • The opportunity to develop & move within our pubs, the Brewery & Support Office
  • 25 days holiday (+ bank holidays)
  • Working Hours: Full-time, 37.5 hours per week. 08:30 - 17:00, Monday to Friday with 1 hour lunch (unpaid).