Trade Quality Assurance Specialist

1 month ago


Faversham, Kent, United Kingdom Shepherd Neame Full time

Role Overview:

Shepherd Neame is seeking a dedicated Trade Quality Auditor to guarantee that every beer poured and presented to our customers meets the highest standards in our Tied and Retail Houses.

Key Responsibilities:

  • Work with General Managers, Tenants, and Licensees to complete annual Beer Quality Audits
  • Analyse quality assurance data and identify areas for improvement
  • Advise on installations and usage of beer dispense equipment
  • Organise and implement quality improvement projects
  • Ensure safe working practices and compliance with Health & Safety regulations
  • Train staff in basic cellar safety and beer quality standards
  • Assist in the evaluation of new products and dispense equipment
  • Attend Manager or Tenant change overs and provide a satisfactory handover of equipment and operations
  • Inspect glasses and record glass washing machines and chemicals
  • Investigate trade ullage claims and resolve
  • Remain compliant with ullage and HMRC criteria

Requirements:

  • Demonstrable knowledge of brewing process is desirable
  • Beer dispense equipment knowledge, NCCSIM Standard or similar
  • Strong organisational skills and analytical approach
  • Conscientious professional with a strong commitment to safety and service
  • Friendly and approachable with effective communication skills
  • Diligent and results-focused with attention to detail
  • Proficient in Microsoft Office Suite and data analytical skills
  • UK driving license is essential

About Us:

Shepherd Neame is Britain's oldest brewer, based in Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East.

Our Values:

  • Working Together
  • Pride and Passion
  • Authenticity
  • Sheps Spirit

We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.



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