Course Operations Team Leader

3 weeks ago


Leicestershire, United Kingdom Mercia Group Full time
Job Title: Course Operations Team Leader

At Mercia Group, we are seeking a highly skilled and experienced Course Operations Team Leader to join our team. As a key member of our operations team, you will be responsible for leading the planning, review, administration, and coordination of a portfolio of public training events.

Key Responsibilities:

  • Leading the planning, review, administration, and coordination of public training events
  • Attending and contributing to operational meetings
  • Building and nurturing professional relationships with clients, co-hosts, venues, speakers, and suppliers
  • Monitoring and evaluating client feedback to support continuous improvement
  • Managing Salesforce cases and ensuring efficient resolution of client queries
  • Overseeing relationships with external speakers and co-hosts, providing guidance to the team on resolving standard and unforeseen issues independently
  • Leading Telephony and KPI reporting for the team, ensuring accurate and timely reporting
  • Monitoring and scheduling courses to ensure feasibility and manage department reporting for senior management
  • Coordinating with other team leaders on shared tasks to meet deadlines and maintain efficient operations
  • Taking responsibility for learning any new systems or software to support the team's efficiency

Requirements:

  • Significant experience managing and coordinating training events across various formats (virtual, in-person)
  • Experience in planning and scheduling training programs, with skills transferable to the accounting and tax advisory sectors
  • Proven line management experience, with a focus on people development
  • Advanced Excel skills and a strong eye for detail
  • Excellent interpersonal skills and the ability to work autonomously in a hybrid environment
  • The ability to lead a team in alignment with the Operational Strategy and the guidance of senior management
  • A proactive, analytical approach, with the capacity to work through ambiguity and solve complex issues independently

About Us:

Mercia Group provides expert-led, professional training solutions across multiple industries. With a commitment to integrity, inclusivity, and professional development, we're dedicated to helping individuals and businesses achieve their highest potential. Wilmington plc is a global organization driven by shared values and a culture of support and respect.



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