Contract Desktop Support Specialist
1 month ago
We are seeking a skilled Desktop Support Technician to join our team at the University System of NH. As a key member of our Client Services team, you will provide technical support and service to staff, faculty, and students on our assigned campus.
Key Responsibilities:
- Provide IT support and service to staff, faculty, and students on the assigned campus.
- Work with the campus Help Desk Team Lead to direct the person in this position to provide IT support and service.
- Use advanced knowledge of industry standards, best practices, and policies to provide a wide range of support for both hardware and software.
Requirements:
- Associate's degree and four years of experience; Bachelor's degree and two years of experience; or combination of education and experience equal to six years.
- Demonstrated knowledge of and experience with both Windows and Mac OS and demonstrated mastery in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, peripherals, wired and wireless networks, and mobile devices via current certifications, education, and/or experience.
- Endpoint management experience (Active Directory, Configuration Manager, InTune, JAMF, Apple School Manager, or comparable systems), including endpoint life-cycle management and Hardware Asset management.
- Demonstrated knowledge of and experience using a variety of Remote Support Tools to support and resolve a user's technology needs in a variety of settings.
- Demonstrated ability to communicate professionally, accurately, and effectively through verbal, written, and telephone communication, with the ability to understand and respond to user questions in a courteous and effective manner.
- Demonstrated strong customer-focused support skills.
- Valid driver's license.
Benefits:
- Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Working Conditions:
- This position works both with others and independently to perform essential end-user support tasks.
- This position works full-time onsite in Plymouth, New Hampshire.
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