Estates Service Desk Manager
4 weeks ago
We are seeking an experienced Estates Service Desk Manager to join our team at the NHS. The successful candidate will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.
The Estates Service Desk Manager will be the first point of contact for all service delivery escalations and will be responsible for ensuring that excellent customer service is provided to all clinical and non-clinical teams within the Trust.
Key Responsibilities- Manage the Estates Maintenance Service Desk
- Monitor and report on service provider performance through KPIs and SLAs
- Develop and implement standard operating procedures and service level standards for the Service Desk
- Collate information and produce reports on contractor and fabric maintenance Service Level Agreements (SLA) and Key Performance Indicator (KPI) performance
- Provide leadership for the section, inspiring continuous improvement, high performance and commitment to excellent customer service
- Manage annual leave, staff appraisals, performance reviews and department budgets
- Ensure reports are produced and shared with Senior and Operational managers across the Trust based on the performance of maintenance services
- Practical experience of working in an engineering/estates Service Desk at management/supervisor level
- CAFM systems management/operation
- Experience working with spreadsheets and word processors such as excel and word
- Experience in office management
- Experience of working for an NHS Trust or similar public sector body
- Practical experience of negotiating and conflict resolution
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about delivering high-quality care to our patients.
We are committed to providing a supportive and inclusive work environment that values diversity and promotes equality of opportunity.
If you are a motivated and experienced professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
-
Estates Service Desk Manager
1 month ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.About the RoleThe...
-
Estates Service Desk Manager
3 weeks ago
Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.The successful candidate will...
-
Estates Service Desk Manager
3 weeks ago
Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.The successful candidate will...
-
Estates Service Desk Manager
1 month ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.Key...
-
Estates Service Desk Manager
3 weeks ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.Key...
-
Estates Service Desk Manager
3 weeks ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.Key...
-
Estates Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.Key...
-
Estates Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.Key...
-
IT Service Desk Manager
2 months ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to lead our Cloud platform support team. As a key member of our ICT Service Desk Operations department, you will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both internal and external clients.Key...
-
IT Service Desk Manager
2 months ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to lead our Cloud platform support team. As a key member of our ICT Service Desk Operations department, you will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both internal and external clients.Key...
-
IT Service Desk Manager
1 month ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at KYOCERA Document Solutions UK, where you will play a key role in delivering exceptional customer service and support to our internal and external clients.About the RoleThis is a leadership position responsible for managing and supporting our Cloud platforms, IT infrastructure,...
-
IT Service Desk Manager
1 month ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at KYOCERA Document Solutions UK, where you will play a key role in delivering exceptional customer service and support to our internal and external clients.About the RoleThis is a leadership position responsible for managing and supporting our Cloud platforms, IT infrastructure,...
-
IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerJob Summary:We are seeking an experienced IT Service Desk Manager to join our team at Kyocera Document Solutions UK. The successful candidate will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client...
-
IT Service Desk Manager
1 month ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerJob Summary:We are seeking an experienced IT Service Desk Manager to join our team at Kyocera Document Solutions UK. The successful candidate will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client...
-
IT Service Desk Manager
2 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at KYOCERA Document Solutions UK, where you will play a key role in delivering exceptional customer service and support to our internal and external clients.About the RoleThis is a leadership position responsible for managing and supporting our Cloud platforms, IT infrastructure,...
-
IT Service Desk Manager
2 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at KYOCERA Document Solutions UK, where you will play a key role in delivering exceptional customer service and support to our internal and external clients.About the RoleThis is a leadership position responsible for managing and supporting our Cloud platforms, IT infrastructure,...
-
IT Service Desk Manager
2 months ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking an experienced Service Desk Manager to lead our IT Service Desk team in providing exceptional customer service and support to our internal and external clients. The successful candidate will have a strong technical background, excellent leadership skills, and the ability to manage...
-
IT Service Desk Manager
2 months ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking an experienced Service Desk Manager to lead our IT Service Desk team in providing exceptional customer service and support to our internal and external clients. The successful candidate will have a strong technical background, excellent leadership skills, and the ability to manage...
-
IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerThis is a leadership role responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client base.Main Responsibilities:Oversee 100% of the requests, incidents, and problems, managing and coordinating urgent and...
-
IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerThis is a leadership role responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client base.Main Responsibilities:Oversee 100% of the requests, incidents, and problems, managing and coordinating urgent and...
