Key Accounts and Support Specialist
1 day ago
The Universal Business Team is looking for an exceptional Key Accounts and Support Specialist to join our Coventry-based SME.
Job OverviewIn this dynamic role, you will be responsible for delivering top-notch customer support, resolving complex issues, and providing seamless communication throughout the customer journey.
Key Responsibilities- Proactively identifying and resolving customer concerns through effective phone and email communication.
- Coordinating with carriers to ensure prompt delivery and resolution of any issues.
- Developing and implementing strategies to improve customer satisfaction and retention.
- Maintaining accurate records and updating relevant documentation as needed.
- Fostering strong relationships with key stakeholders to promote business growth.
- Significant experience in customer-facing roles, preferably within the B2B sector.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively as part of a team.
- A competitive salary range of £32,000 - £37,000 per annum, depending on experience.
- A comprehensive benefits package, including a company bonus scheme and free parking.
- A dynamic work environment with opportunities for professional growth and development.
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