Key Accounts and Support Specialist

1 day ago


Coventry, Coventry, United Kingdom Universal Business Team Full time

The Universal Business Team is looking for an exceptional Key Accounts and Support Specialist to join our Coventry-based SME.

Job Overview

In this dynamic role, you will be responsible for delivering top-notch customer support, resolving complex issues, and providing seamless communication throughout the customer journey.

Key Responsibilities
  1. Proactively identifying and resolving customer concerns through effective phone and email communication.
  2. Coordinating with carriers to ensure prompt delivery and resolution of any issues.
  3. Developing and implementing strategies to improve customer satisfaction and retention.
  4. Maintaining accurate records and updating relevant documentation as needed.
  5. Fostering strong relationships with key stakeholders to promote business growth.
Requirements
  • Significant experience in customer-facing roles, preferably within the B2B sector.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively as part of a team.
Compensation Package
  • A competitive salary range of £32,000 - £37,000 per annum, depending on experience.
  • A comprehensive benefits package, including a company bonus scheme and free parking.
  • A dynamic work environment with opportunities for professional growth and development.


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