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Customer Service Representative

2 months ago

Peterborough, United Kingdom Taskmaster Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.

Key Responsibilities:

  • Customer Service: Provide a high level of customer service to our clients and customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Communication: Develop and maintain effective communication with clients, customers, and internal stakeholders to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and efficient manner.
  • Reporting: Maintain accurate and detailed records of customer interactions and service delivery.
  • Compliance: Ensure adherence to PCI compliance guidelines and other relevant regulations.

Requirements:

  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with clients, customers, and internal stakeholders.
  • Interpersonal Skills: Strong interpersonal skills, with the ability to build and maintain positive relationships with clients, customers, and internal stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve customer complaints and issues in a fair and efficient manner.
  • Flexibility: Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

Working Hours:

Flexible working hours required, including afternoons and nights, 5 days out of 7, including weekends.

Pay:

£12.44 per hour.