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Retail Operations Manager

2 months ago

Brighton, Brighton and Hove, United Kingdom River Island Full time

About Us


River Island is a well-established and respected brand in the retail industry, known for our commitment to excellence and customer satisfaction.



Job Overview


We are seeking a highly skilled and motivated Floor Manager to join our team in Brighton. As a key member of our management team, you will be responsible for delivering exceptional customer service, driving sales growth, and leading a team of dedicated retail staff.



Key Responsibilities

  • Deliver 100% compliance with all Company policies and processes, ensuring a safe and efficient working environment for both customers and colleagues.
  • Implement company decisions and take responsibility for achieving set targets and goals, including omni-channel sales and data capture.
  • Coach and develop talent, driving succession and creating strong teams that deliver outstanding results.
  • Lead by example, motivating and encouraging teamwork to achieve goals, and manage performance through regular feedback and coaching.
  • Operate within different roles, recognising and adjusting to change, and adapting to variation in work while maintaining a fast-paced and purposeful approach.
  • Deliver high-quality visual merchandising (VM) and implement strategic actions to increase conversion and drive key results.
  • Be well-organised and capable of planning efficiently to deliver results, using reports to make commercial and financial decisions that will increase profit.
  • Drive cost control, how to drive and protect profit, and be fully responsible for all areas of retail risk and health & safety.


Requirements



  • A good understanding of the latest trends and our competitors, with experience in VM and analysing reports to make commercial decisions.
  • Previous experience at Floor Manager level or be an experienced Supervisor/Team Leader looking for your next step up, with leadership skills and the ability to work on your own initiative.
  • Excellent communication and interpersonal skills, with the ability to engage your team and deliver a world-class experience to our customers.
  • Able to make decisions, problem-solve, and take accountability with good planning skills, and have a good understanding of the importance of British Values.


What We Offer

  • A competitive salary of £35,000 - £40,000 per annum, depending on experience.
  • A generous 50% staff discount and uniform allowance, so you can treat yourself to our latest products.
  • A comprehensive benefits package, including RI Rewards, which offers discounts, benefits, financial advice, wellbeing solutions, and more.
  • The opportunity to progress within our retail and head office teams, with support for upskilling skills through on-the-job training and qualifications.
  • A contributory private pension scheme, 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays, and the option to buy additional holiday for whatever the need.


About You


If you are a motivated and results-driven individual with excellent leadership and communication skills, we would love to hear from you. Please submit your application today.