Retail Shop Operations Manager

1 month ago


Brighton, Brighton and Hove, United Kingdom DSW Inc. Full time

Overview

DSW Inc. is a leading footwear retailer offering a wide range of shoes and accessories for women, men, and kids. We are currently seeking an experienced Retail Shop Operations Manager to join our team.

About the Role

The Retail Shop Operations Manager will be responsible for assisting and performing various functions alongside store management, including customer service, merchandising, omni activities, and inventory management. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities

  • Maintain high standards of customer service by modeling CEL behaviors, redirecting associate behaviors, and responding to customer requests with a sense of urgency.
  • Ensure customers have a positive experience by maintaining DSW store standards, completing daily open/close tasks, and ensuring store cleanliness and recovery.
  • Supervise and participate in planning and executing inventory management activities, including freight receipt, placement, markdowns, and MOOS.
  • Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.
  • Responsible for all omni activities in store, including Charge/Send, BOPIS/BOSTS, and Delivery.

Requirements

  • Minimum 2 years retail experience.
  • High school graduate or equivalent.

What We Offer

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, 401(k) matching, paid time off, and opportunities for career growth and development.


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