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IT Support Specialist

1 month ago

City Of London, United Kingdom Premier Group Recruitment Full time
IT Desktop Specialist Opportunity

We are seeking a skilled IT Desktop Specialist to join our team at a leading design firm in London. This is a fantastic opportunity to work with a talented team of 4 in the IT department, supporting over 200 staff members.

Key Responsibilities:

  • Provide first and second-line technical support for hardware and software issues.
  • Offer remote assistance to employees working from home or in regional offices.
  • Assist with system builds, software installations, and configurations.
  • Maintain an inventory of all IT equipment.
  • Collaborate with other IT team members to address complex issues and ensure efficient operations.
  • Manage the IT aspects of new employee onboarding and departing employee offboarding processes.
  • Diagnose and resolve hardware and software issues, escalating to appropriate individuals or companies when necessary.
  • Create and maintain clear documentation on systems and procedures for the IT team's reference.
  • Provide technical and functional support for various applications, portals, software, and equipment used in the business.
  • Support devices and users on a Windows network, including Windows computers, laptops, and Active Directory.
  • Deploy computers, laptops, and devices to users and provide ongoing maintenance.
  • Ensure compliance with security protocols and industry-related accreditations.
  • Create, monitor, and report on cumulative summary spreadsheets.
  • Assist with various ad-hoc tasks and projects to support the operations.
  • Deploy and update software across the organization.
  • Administer the Microsoft 365 Suite.

Requirements:

  • Strong technical skills and knowledge of hardware and software.
  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively as part of a team.
  • Organizational and time management skills.

What We Offer:

  • A competitive salary of £32,000 - £34,000.
  • The opportunity to work with a talented team and contribute to the success of the organization.
  • A dynamic and supportive work environment.