Patient Service Representative

3 days ago


Torquay, Torbay, United Kingdom Optical Express Full time
Job Title – Patient Advisor

A career at Optical Express is a fulfilling, fun and rewarding experience. As an employee, you can benefit from the following:

  • An industry leading salary of £24,000 per annum pro rata plus excellent bonus potential
  • State of the art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations
  • Scanning patients eyes using state of the art equipment as part of a full health check
  • Assisting patients to complete health questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates
  • Discussing finance options
  • Accurately maintaining patient records


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