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Customer Service Representative
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About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Eden Hotel Collection. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
- Manage the front desk operations, including check-in, check-out, and room allocation.
- Process payments, handle guest inquiries, and maintain accurate records.
- Work closely with other departments to enhance the guest experience, including housekeeping, food and beverage, and maintenance.
- Develop and maintain a thorough knowledge of our hotel's services, amenities, and local attractions.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong attention to detail, with a focus on accuracy and efficiency in all aspects of the role.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
- A competitive salary and benefits package, including enhanced annual leave and a range of employee perks.
- Opportunities for career development and advancement within the company.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- Access to our wellbeing centre, with a range of resources and services to support your physical and mental health.
About Us
Eden Hotel Collection is a passionate advocate of providing equitable workplaces, where everyone feels valued, respected, and supported. We are committed to diversity, equity, and inclusion, and welcome applications from all backgrounds and perspectives.
