Technical Systems Coordinator

2 weeks ago


Derbyshire, United Kingdom Frasers Group Full time

We're seeking a skilled Technical Systems Coordinator to manage and maintain key systems supporting our gyms' day-to-day operations in the UK. This role requires exceptional technical skills, attention to detail, and excellent communication abilities.

Key Responsibilities
  • Ticket management: Respond promptly to support tickets, ensuring timely resolutions to gym staff's queries.
  • System maintenance: Perform daily checks on member accounts and system functionalities to prevent any disruptions.
  • GDPR compliance: Ensure adherence to data protection regulations, maintaining confidentiality and security of customer information.

In this position, you'll be working closely with our gym teams across the UK to resolve technical issues efficiently. You'll need to possess strong problem-solving skills, a proactive approach to resolving challenges, and excellent time management skills to meet deadlines.

Requirements for this role include:

  • Proven experience in a similar technical position, preferably in a membership-based or retail environment.
  • Proficiency in system management tools and comfort using various digital platforms and Microsoft packages, including Excel.
  • Able to multitask effectively, prioritizing tasks with high accuracy and attention to detail.

This is a fantastic opportunity to join Frasers Group as a Technical Systems Coordinator, where you'll contribute to delivering exceptional service to our gym customers. As a valued member of our team, you'll enjoy a range of benefits, including access to our wellbeing programme, Frasers Fit, which aims to support your physical, financial, and mental wellbeing.

Estimated salary: £45,000 - £55,000 per annum, depending on location and experience.


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