Night Concierge

4 weeks ago

Belfast, United Kingdom The Fitzwilliam Hotel Full time

Job Title: Night Concierge

Job Summary: We are seeking a Night Concierge to provide exceptional customer service and ensure a seamless stay for our guests during overnight hours.

Key Responsibilities:

  • Greet guests with a warm and friendly demeanor upon arrival and throughout their stay.
  • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
  • Handle guest inquiries, requests, and complaints professionally and promptly.
  • Provide information about hotel amenities, services, and local attractions.
  • Coordinate transportation and reservations for dining, entertainment, and other services as needed.
  • Monitor and manage the hotel lobby and common areas, ensuring cleanliness and order.
  • Collaborate with security and maintenance staff to ensure guest safety and comfort.
  • Maintain accurate records of guest interactions and transactions.

Requirements:

  • Previous experience in a hospitality or customer service role is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and handle multiple tasks efficiently.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work overnight shifts, including weekends and holidays.
  • Familiarity with hotel management software is a plus.

About Us: The Fitzwilliam Hotel Belfast is a luxury property in the heart of Belfast city, offering a range of room types and exceptional customer service.

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