Support Team Member

6 months ago


Belfast, United Kingdom Lunn's the Jeweller's Full time

**Support Team Member**

**BELFAST**

**Position Title**: Support Team Member

John H Lunn (Jewellers) Limited

***

**Department**: Retail & Operations Department
**Status**: Permanent
**Reports To**: Retail General Manager

**Position Summary**:
In a similar role that a concierge provides within the hospitality industry, Lunns Support Team Members work to deliver the supportive functions across the business, helping to provide a world class client experience. Often high paced, this role ensures the security for store entrances is maintained and customers are welcomed warmly. The post is a vital role which integrates with all areas and functions of the retail and operational elements of the business. Support team members report to the Retail General Manager.

Under the direction of the Retail General Manager, the key aspects of this role are to:

- Greet all customers
- Be alert to all possible security situations, observing what is happening both inside and outside the premises
- Direct customers to the correct staff and departments
- Internal and external collections and deliveries
- Ring cleaning and ancillary services
- Maintaining refreshment area & equipment
- Polishing room upkeep as required
- Assist with housekeeping duties as required
- Flexibility during working hours to maximise best use of time
- Undertakes Lunns in-house training when required
- Other duties including recycling, stock counts, heavy lifting, and delivery storage.
- Any other general duties

By working closely with the Retail General Manager and other team members you will play a key role in delivering excellence in customer service.

**Hours**
- 5 days per week 41.25 standard hours (typically with shift variations between 08.00am
- 6.00pm or equivalent on late nights)
- Monday Sunday with rotating days off
- The position requires flexibility during working hours to enable the best possible use of time available. There may also be a requirement for additional hours to cover late night trading, which will be treated as overtime.

**Dress Code**

Corporate uniform

**Person Specification**

**Essential Criteria**:

- Minimum of 2 years experience in a similar role in a quality retail or hospitality environment
- Proficiency in Literacy and Numeracy
- Excellent communication skills
- Able to perform in a customer-facing environment
- Flexibility regarding hours of work

**Desirable Criteria**:

- Polishing experience
- Hold Valid Driving Licence



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