Area Service Manager

2 days ago

Glasgow, Glasgow City, United Kingdom Volvo Group Full time
About the Role

We are seeking an experienced Area Service Manager to join our Service Market Team at Volvo Buses. As a key member of our team, you will be responsible for delivering exceptional customer experiences and resolving technical, service, and commercial aftermarket issues.

Key Responsibilities
  • Investigate and resolve customer concerns, working closely with regional dealer teams and internal stakeholders.
  • Manage the resolution of customer VORs (Vehicle Off Road) to maintain high customer uptime.
  • Advising customers on Volvo Bus warranty and campaign/policy actions, managing warranty claims within agreed budget parameters.
  • Liaise with regional dealer teams to ensure effective Bus Technician / Bus Key Technician training and coaching platform exists for effective customer support.
  • Recognise and develop customer business opportunities, working with regional dealer teams to maximise these opportunities.
Requirements
  • Full and clean driving license.
  • Knowledge of the Bus and Coach Industry and a strong technical background.
  • Demonstrate knowledge of modern vehicle systems, electronics and diagnostics.
  • HNC or equivalent qualification in engineering.
  • Proven problem-solving skills using a methodical and cost-effective approach.
  • Strong organisational skills, with the ability to handle numerous tasks simultaneously and prioritise issues.
About Volvo Group

At Volvo Group, we believe in investing in our employees' growth and well-being. We offer a range of benefits, including professional growth and development opportunities, a company bonus, company car scheme, pension scheme, medical insurance, employee assistance programme, generous holiday allowance, discounts on various purchases, fitness perks, and enhanced family-friendly policies.

Why Join Us?

As a member of our team, you will have the opportunity to work with a global leader in the transportation industry, shaping the future of people transportation and infrastructure. We value diversity, equity, and inclusion, and we are committed to creating a safe and supportive environment for all employees.

  • Area Service Manager

    5 days ago

    Glasgow, Glasgow City, United Kingdom Volvo Group Full time

    About the RoleWe are seeking a highly skilled and experienced Area Service Manager to join our Service Market Team at Volvo Buses. As a key member of our team, you will be responsible for delivering exceptional customer service and technical support to our customers and dealers across the North and Scotland Dealer Region.Key ResponsibilitiesInvestigate and...

  • Area Service Manager

    5 days ago

    Glasgow, Glasgow City, United Kingdom Volvo Group Full time

    About the RoleWe are seeking a highly skilled and experienced Area Service Manager to join our Service Market Team at Volvo Buses. As a key member of our team, you will be responsible for delivering exceptional customer service and technical support to our customers and dealers across the North and Scotland Dealer Region.Key ResponsibilitiesInvestigate and...

  • Area Service Manager

    1 day ago

    Glasgow, Glasgow City, United Kingdom Volvo Group Full time

    About the RoleWe are seeking a highly skilled Area Service Manager to join our Service Market Team at Volvo Buses. As a key member of our team, you will be responsible for delivering exceptional customer experiences and resolving technical, service, and commercial aftermarket issues.Key ResponsibilitiesInvestigate and resolve customer concerns, working...

  • Area Service Manager

    1 day ago

    Glasgow, Glasgow City, United Kingdom Volvo Group Full time

    About the RoleWe are seeking a highly skilled Area Service Manager to join our Service Market Team at Volvo Buses. As a key member of our team, you will be responsible for delivering exceptional customer experiences and resolving technical, service, and commercial aftermarket issues.Key ResponsibilitiesInvestigate and resolve customer concerns, working...

  • Service Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Real Life Options Full time

    Job Title: Service Manager - Glenwood AreaWe are seeking an experienced Service Manager to lead our Glenwood area services, ensuring regulatory and contractual compliance, and driving the development of innovative and cost-effective support.Main Responsibilities:Lead the delivery of person-centred support, enhancing the lives of individuals we...

  • Service Manager

    1 week ago

    Glasgow, Glasgow City, United Kingdom Real Life Options Full time

    Job Title: Service Manager - Glenwood AreaWe are seeking an experienced Service Manager to lead our Glenwood area services, ensuring regulatory and contractual compliance, and driving the development of innovative and cost-effective support.Main Responsibilities:Lead the delivery of person-centred support, enhancing the lives of individuals we...

  • Area Service Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Glasgow Full time

    Job DescriptionReporting to the Head of Early Learning and Childcare, you will be part of the senior Early Learning and Childcare (ELC) team leading the largest ELC service in Scotland. As one of a team of three Area Service Managers, plus our Citywide Business Operations Manager, you will promote high-quality early learning and childcare across all of the...

  • Area Housing Manager

    4 days ago

    Glasgow, Glasgow City, United Kingdom EVH Full time

    Join Our Team as an Area Housing ManagerShettleston Housing Association is a community-based organization that has played a significant role in the regeneration of the local area for 45 years. As an Area Housing Manager, you will be part of the Association's Management Team and work closely with the Director of Customer and Community Services.Key...

  • Area Housing Manager

    4 days ago

    Glasgow, Glasgow City, United Kingdom EVH Full time

    Join Our Team as an Area Housing ManagerShettleston Housing Association is a community-based organization that has played a significant role in the regeneration of the local area for 45 years. As an Area Housing Manager, you will be part of the Association's Management Team and work closely with the Director of Customer and Community Services.Key...

  • Area Housing Manager

    3 hours ago

    Glasgow, Glasgow City, United Kingdom EVH Full time

    About the RoleShettleston Housing Association is seeking a highly motivated and experienced professional to join our Management Team as an Area Housing Manager.Key ResponsibilitiesDevelop and implement effective strategies to improve housing services and community engagement.Collaborate with the Director of Customer and Community Services to achieve...

  • Area Housing Manager

    18 minutes ago

    Glasgow, Glasgow City, United Kingdom EVH Full time

    About the RoleShettleston Housing Association is seeking a highly motivated and experienced professional to join our Management Team as an Area Housing Manager.Key ResponsibilitiesDevelop and implement effective strategies to improve housing services and community engagement.Collaborate with the Director of Customer and Community Services to achieve...

  • Area Service Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Volvo Group Full time

    About the RoleWe are seeking a highly skilled and experienced Area Service Manager to join our Service Market Team at Volvo Group. As a key member of our team, you will be responsible for providing technical expertise and support to our customers and dealers, ensuring a best-in-class experience.Key ResponsibilitiesProvide technical advice and assistance to...

  • Area Service Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Volvo Group Full time

    About the RoleWe are seeking a highly skilled and experienced Area Service Manager to join our Service Market Team at Volvo Group. As a key member of our team, you will be responsible for providing technical expertise and support to our customers and dealers, ensuring a best-in-class experience.Key ResponsibilitiesProvide technical advice and assistance to...

  • Area Service Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Volvo Group Full time

    Job Summary:Volvo Group is seeking a highly skilled Area Service Manager to join their Service Market Team. As a key member of the team, you will be responsible for ensuring top-notch customer experience by resolving technical, service, and commercial issues.Key Responsibilities:Provide technical advice to dealer technical teams to ensure seamless product...

  • Area Service Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Volvo Group Full time

    Job Summary:We are seeking a highly skilled and experienced Area Service Manager to join our Service Market Team at Volvo Group. As a key member of our team, you will be responsible for providing technical expertise and support to our customers and dealers, ensuring a best-in-class experience.Key Responsibilities:Provide technical advice and assistance to...

  • Area Service Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Volvo Group Full time

    Job Summary:We are seeking a highly skilled and experienced Area Service Manager to join our Service Market Team at Volvo Group. As a key member of our team, you will be responsible for providing technical expertise and support to our customers and dealers, ensuring a best-in-class experience.Key Responsibilities:Provide technical advice and assistance to...

  • Area Manager

    6 days ago

    Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Area Valet Manager to join our team at Arnold Clark Group. As a key member of our operations team, you will be responsible for ensuring the highest standards of valet performance across our Scottish network.Key ResponsibilitiesMonitor and manage valet performance at various branches, providing...

  • Area Manager

    6 days ago

    Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Area Valet Manager to join our team at Arnold Clark Group. As a key member of our operations team, you will be responsible for ensuring the highest standards of valet performance across our Scottish network.Key ResponsibilitiesMonitor and manage valet performance at various branches, providing...

  • Area Manager

    9 hours ago

    Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

    About the RoleWe are seeking a diligent and detail-oriented Area Valet Manager to join our team at Arnold Clark Group. As a key member of our operations team, you will be responsible for maintaining high standards across our valet bays, ensuring they are set up correctly and operating efficiently.Key ResponsibilitiesVisiting branches across our Scottish...

  • Area Manager

    7 hours ago

    Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

    About the RoleWe are seeking a diligent and detail-oriented Area Valet Manager to join our team at Arnold Clark Group. As a key member of our operations team, you will be responsible for maintaining high standards across our valet bays, ensuring they are set up correctly and operating efficiently.Key ResponsibilitiesVisiting branches across our Scottish...