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Area Service Manager
2 months ago
We are seeking a highly skilled and experienced Area Service Manager to join our Service Market Team at Volvo Buses. As a key member of our team, you will be responsible for delivering exceptional customer service and technical support to our customers and dealers across the North and Scotland Dealer Region.
Key Responsibilities- Investigate and resolve technical, service, and commercial aftermarket issues with customers and dealers.
- Manage customer concerns and ensure a high level of focus and priority on individual actions and concerns.
- Drive customer and key customer liaison meetings and support the development of customer business opportunities.
- Collaborate with Volvo Bus Service Manager, Regional Dealer teams, Volvo Action Service, and Volvo Bus Technical Support team.
- Professional growth and development opportunities.
- Company bonus scheme.
- Company car scheme.
- Pension scheme with matched contributions.
- Medical insurance coverage.
- Employee Assistance Programme.
- Generous holiday allowance.
- Discounts on various purchases.
- Fitness perks.
- Enhanced family-friendly policies.
- Full and clean driving license.
- Knowledge of the Bus and Coach Industry and a strong technical background.
- Demonstrated problem-solving skills using a methodical and cost-effective approach.
- Strong organisational skills with the ability to handle numerous tasks simultaneously and prioritise issues.
- Ability to search out, analyse, and present new ideas for continuous improvement.
At Volvo Group, we are committed to removing barriers to entry and creating a safe and supportive environment for all employees. We believe in investing in our employees' growth and well-being, and we offer a range of benefits and opportunities for professional development.
We are a global leader in the manufacture of trucks, buses, engines, construction equipment, and financial services. Our mission is to make modern life possible, and we are proud to be a part of the Volvo Group.
