Area Service Manager

1 month ago

Glasgow, Glasgow City, United Kingdom Volvo Group Full time
About the Role

We are seeking an experienced Area Service Manager to join our Service Market Team at Volvo Buses. As a key member of our team, you will be responsible for delivering exceptional customer experiences and resolving technical, service, and commercial aftermarket issues.

Key Responsibilities
  • Investigate and resolve customer concerns, working closely with regional dealer teams and internal stakeholders.
  • Manage the resolution of customer VORs (Vehicle Off Road) to maintain high customer uptime.
  • Advising customers on Volvo Bus warranty and campaign/policy actions, managing warranty claims within agreed budget parameters.
  • Liaise with regional dealer teams to ensure effective Bus Technician / Bus Key Technician training and coaching platform exists for effective customer support.
  • Recognise and develop customer business opportunities, working with regional dealer teams to maximise these opportunities.
Requirements
  • Willingness to travel and stay away from home as and when the role requires.
  • Full and clean driving license.
  • Knowledge of the Bus and Coach Industry and a strong technical background.
  • Demonstrate knowledge of modern vehicle systems, electronics and diagnostics.
  • HNC or equivalent qualification in engineering.
  • Proven problem-solving skills using a methodical and cost-effective approach.
  • Strong organisational skills, with the ability to handle numerous tasks simultaneously and prioritise issues.
About Volvo Group

At Volvo Group, we believe in investing in our employees' growth and well-being. We offer a range of benefits, including professional growth and development opportunities, a company bonus, company car scheme, pension scheme, medical insurance, employee assistance programme, generous holiday allowance, discounts on various purchases, fitness perks, and enhanced family-friendly policies.

We value your data privacy and therefore do not accept applications via mail. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination.

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