Area Service Manager

2 weeks ago


Glasgow, Glasgow City, United Kingdom Volvo Group Full time

Location: Remote with Frequent Travel

Covering the North and Scotland Dealer Region

Volvo Group is seeking a highly skilled Area Service Manager to join our team. As a key member of our Service Market Team, you will be responsible for investigating and resolving technical, service, and commercial aftermarket issues. You will collaborate with customers and regional dealer teams to ensure a high level of customer satisfaction and uptime.

Key Responsibilities:

  • Providing technical advice and assistance to regional dealer technical teams.
  • Reporting product quality and performance concerns back to Volvo Bus.
  • Assisting in fault diagnosis, problem investigation, and service actions.
  • Managing customer VORs to maintain high customer uptime.
  • Advising customers on warranty and campaign/policy actions.
  • Liaising with regional dealer teams to ensure effective bus technician training and coaching.

Requirements:

  • Willingness to travel and stay away from home as required.
  • Full and clean driving license.
  • Strong technical background and knowledge of modern vehicle systems.
  • HNC or equivalent qualification in engineering.
  • Proven problem-solving skills using a methodical and cost-effective approach.

Benefits:

  • Professional growth and development opportunities.
  • Company bonus scheme.
  • Company car scheme.
  • Pension scheme with matched contributions.
  • Medical insurance coverage.
  • Employee assistance program.
  • Generous holiday allowance.
  • Discounts on various purchases.
  • Enhanced family-friendly policies.

We value diversity and inclusion and welcome applications from qualified candidates. Apply now or recommend a friend to join our team.


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