Housing Manager: Delivering Exceptional Tenancy Services

1 week ago


Taunton, Somerset, United Kingdom 5 Star Recruitment Full time
About the Role

We are seeking a highly skilled and experienced Housing Manager to join our team at 5 Star Recruitment. As a key member of our housing management team, you will be responsible for delivering exceptional tenancy services to our customers, ensuring that their needs are met and their tenancies remain sustainable.

Key Responsibilities
  • Manage a portfolio of approximately 550-750 properties, providing excellent customer service and support to tenants
  • Conduct regular inspections and visits to properties, identifying and addressing any health and safety issues or breaches of tenancy agreements
  • Provide advice and guidance to tenants on housing law, current legislation, and new initiatives, ensuring they have access to the support they need to maintain their tenancies
  • Work closely with other teams within the organisation, including Lettings, Income, Compliance, Repairs, Capital Programme, and Customer Services, to ensure seamless delivery of housing services
  • Develop and maintain effective relationships with multi-agency partners, including Social Services, Police, and voluntary organisations, to support the needs of our customers
  • Prepare and present reports on housing management activities, complaints, and budget spend, ensuring that all data is accurate and up-to-date
Requirements
  • Minimum of 5 GCSEs at grades A-C (including English and Maths) and NVQ Level 4 or equivalent in housing or a related field
  • At least 2 years' experience in a similar role, with a strong understanding of social housing and housing management practices
  • Excellent communication and interpersonal skills, with the ability to work effectively with tenants, colleagues, and external partners
  • Ability to manage multiple priorities, work under pressure, and meet deadlines
  • Familiarity with case management systems and Microsoft Office applications
What We Offer

As a Housing Manager at 5 Star Recruitment, you can expect a competitive salary of £35,000-£45,000 per annum, depending on experience, plus a range of benefits, including:

  • Pension scheme
  • Life insurance
  • Healthcare cash plan
  • Flexible working hours
  • Opportunities for professional development and career progression
Estimated Salary Range:

£40,500 - £52,800 per annum

Location:

This role is based in [location] and requires occasional travel to various locations throughout the area.



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