Nighttime Hotel Operations Supervisor

10 hours ago


London, Greater London, United Kingdom AccorHotel Full time
Hotel Shift Manager Job Description

AccorHotel is looking for an experienced Hotel Shift Manager to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth operation of the hotel during nighttime hours. Your duties will include managing front desk operations, handling guest complaints, and maintaining high standards of cleanliness and safety.

Key Responsibilities:
* Manage front desk operations during nighttime hours, including checking guests in and out, handling reservations, and responding to guest inquiries
* Handle guest complaints and concerns in a professional and courteous manner
* Maintain high standards of cleanliness and safety throughout the hotel
* Work closely with other departments to ensure seamless service delivery and resolve any issues that may arise
* Perform other tasks as assigned by management

Requirements:
* 1-2 years of experience in a similar role or as an Assistant, with a demonstrable track record of excelling in Front Office operations and procedures
* Excellent communication and problem-solving skills
* Ability to work flexible shift patterns, including weekends and weekdays, as required

Benefits:
Our employees enjoy a range of benefits, including comprehensive health insurance, a 401(k) plan, and opportunities for professional growth and development. Salary: $45,000 - $55,000 per year, depending on experience.

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