Nighttime Hospitality Leader
1 week ago
We are seeking an experienced Front of House Night Manager to join the leadership team at 100 Queens Gate Hotel London, Curio Collection by Hilton. The successful candidate will be responsible for the smooth and efficient operation of the Front of House department and ensuring delivery of departmental performance and standards.
About Us
At 100 Queens Gate Hotel London, we prioritize our colleagues' growth and development, offering limitless opportunities for career advancement and a supportive work environment.
The Role
This is an exciting opportunity to lead the Reception, Concierge, Guest Service, and Night teams. You will be accountable for maintaining high standards of service delivery, ensuring all guest requests are proactively sought and fulfilled, and driving performance through coaching and regular feedback.
Key Responsibilities
- Lead the Front of House teams to deliver excellent service and exceed guest expectations
- Develop and implement strategies to improve operational efficiency and drive revenue growth
- Maintain high standards of customer satisfaction and loyalty
- Cultivate a positive and productive work environment that encourages teamwork and collaboration
Salary and Benefits
We offer a competitive salary range of £50,000 - £60,000 per annum, depending on experience. Additionally, you will receive a comprehensive benefits package, including professional development opportunities and access to exclusive employee perks.
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