IT Support Specialist

3 weeks ago

Guildford, Surrey, United Kingdom Verelogic IT Recruitment Full time
Job Title: ICT Services Engineer

Job Summary:

We are seeking a highly skilled ICT Services Engineer to join our team. As an ICT Services Engineer, you will be responsible for providing technical support to our customers, resolving software and hardware issues, and managing incidents during major system outages.

Key Responsibilities:

  • Provide technical support to customers, including troubleshooting and resolving software and hardware issues.
  • Manage incidents during major system outages, including project managing and leading teams to resolve issues.
  • Participate in a 24x7 on-call rota, providing technical support to other Managed Services functions.
  • Repair and maintain hardware, including servers, PCs, laptops, printers, and associated peripherals.

Requirements:

  • Excellent customer service skills.
  • Strong general IT knowledge.
  • Background in software/hardware.
  • Ability to work under pressure.
  • Full UK Driving Licence.

What We Offer:

We offer a competitive salary and a range of benefits, including a full UK Driving Licence and the opportunity to work with a diverse range of customers.

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