Personal Injury Secretary

3 weeks ago

Barnsley, Barnsley, United Kingdom qed legal Full time
Job Title: Personal Injury Secretary

Join QED Legal, a leading law firm in Barnsley, as a Personal Injury Secretary and be part of a dynamic team that delivers exceptional client service.

About the Role

We are seeking a highly organized and detail-oriented Personal Injury Secretary to provide administrative support to our Client-Facing Concierge Team. As a Personal Injury Secretary, you will be responsible for providing top-tier customer service, accurately transcribing correspondence and documents, preparing court documents and bundles, and attending client meetings.

Key Responsibilities
  • Provide general administrative support to the Client-Facing Concierge Team, ensuring exceptional client service.
  • Accurately transcribe correspondence and documents, demonstrating strong attention to detail, spelling, and grammar.
  • Prepare and assemble court documents and bundles for trials, as well as other necessary paperwork for counsel.
  • Attend client meetings with Fee Earners, take accurate hand-written notes, and prepare detailed attendance records.
  • Perform essential clerical tasks, such as filing data and completing routine office duties as assigned by departmental Fee Earners.
  • Schedule court depositions, hearings, and meetings, manage client bookings for advisory sessions, and maintain accurate calendar agendas for Fee Earners.
  • Assist with reception and cover duties as needed, delivering efficient, professional, and courteous service.
  • Communicate with clients via phone, email, and face-to-face meetings, and liaise with other solicitors and professional organizations.
Requirements
  • At least 1 year of experience in an administrative role, preferably in client care or customer service.
  • Strong attention to detail, ability to prioritize tasks efficiently, and work to deadlines.
  • Proficiency in computer use, including MS Office and case management systems.
  • Familiarity with email systems, online portals, and other relevant technology.
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
What We Offer
  • Competitive salary based on experience.
  • Flexible working hours, with the option to work from home.
  • Free parking and complimentary parking for employees.
  • Access to industry-leading training programs and continuing professional development opportunities.
  • Participation in a company pension scheme and attractive referral bonus scheme.
  • Free Costco membership card and access to an Employee Assistance Program.
  • Death-in-service benefit and participation in award ceremonies and events.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and organized individual with a passion for delivering exceptional client service, please submit your application to Emma Hall at QED Legal.

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