Personal Injury Secretary
3 weeks ago
Join QED Legal, a leading law firm in Barnsley, as a Personal Injury Secretary and be part of a dynamic team that delivers exceptional client service.
About the RoleWe are seeking a highly organized and detail-oriented Personal Injury Secretary to provide administrative support to our Client-Facing Concierge Team. As a Personal Injury Secretary, you will be responsible for providing top-tier customer service, accurately transcribing correspondence and documents, preparing court documents and bundles, and attending client meetings.
Key Responsibilities- Provide general administrative support to the Client-Facing Concierge Team, ensuring exceptional client service.
- Accurately transcribe correspondence and documents, demonstrating strong attention to detail and spelling and grammar skills.
- Prepare and assemble court documents and bundles for trials, as well as other necessary paperwork for counsel.
- Attend client meetings with Fee Earners, take accurate hand-written notes, and prepare detailed attendance records reflecting client instructions and legal advice given.
- Perform essential clerical tasks, such as filing data and completing routine office duties as assigned by departmental Fee Earners.
- Schedule court depositions, hearings, and meetings, manage client bookings for advisory sessions following initial contact, and maintain accurate calendar agendas for Fee Earners.
- Assist with reception and cover duties as needed, delivering efficient, professional, and courteous service.
- Communicate with clients via phone, email, and face-to-face meetings, and liaise with other solicitors and professional organizations, always maintaining excellent customer service as part of the Client-Facing Concierge Team.
- Set up client files in the case management system and ensure compliance with Solicitor and Client Due Diligence processes.
- Request essential transaction documents and follow up with clients and work providers to ensure their timely return, progressing transactions as needed.
- Accurately log correspondence to the appropriate files or cases and enter relevant data into the case management system.
- Complete tasks and update the case management system accordingly.
- Meet all key Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) as required by the department or referrers.
- Act as a role model by demonstrating effective file management, actions, and professional behavior.
- Always ensure compliance with all PMPL policies and procedures.
- Attend and actively participate in team meetings.
- Report on all responsibilities directly to senior management.
- At least 1 year of experience in an administrative role.
- At least 1 year of experience in client care or customer service.
- At least 1 year of experience working in personal injury.
- Strong attention to detail.
- Ability to prioritize tasks efficiently and work to deadlines.
- Proficiency in computer use, including MS Office and case management systems.
- Familiarity with email systems, online portals, and other relevant technology.
- Ability to communicate effectively, both verbally and in writing.
- Excellent telephone manner, client care skills, and enthusiasm.
- Ability to work independently and as part of a team.
- Willingness to meet and exceed established goals.
- A good command of spoken and written English.
- Competitive salary based on experience.
- Flexible working hours.
- Free parking.
- Access to industry-leading training programs.
- Continuing Professional Development (CPD) opportunities.
- Additional leave for long service.
- Career growth opportunities.
- Participation in a company pension scheme.
- Attractive referral bonus scheme.
- Free Costco membership card.
- Access to an Employee Assistance Program.
- Death-in-service benefit.
- Annual summer and Christmas parties.
- Participation in award ceremonies and events.
If you are a motivated and organized individual with a passion for delivering exceptional client service, please contact Emma Hall at QED Legal to discuss this exciting opportunity.
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Personal Injury Secretary
3 weeks ago
Barnsley, Barnsley, United Kingdom qed legal Full timeJob Title: Personal Injury SecretaryJoin QED Legal, a leading law firm in Barnsley, as a Personal Injury Secretary and be part of a dynamic team that delivers exceptional client service.About the RoleWe are seeking a highly organized and detail-oriented Personal Injury Secretary to provide administrative support to our Client-Facing Concierge Team. As a...
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Personal Injury Secretary
3 weeks ago
Barnsley, Barnsley, United Kingdom qed legal Full timeJob Title: Personal Injury SecretaryJoin QED Legal, a leading law firm in Barnsley, as a Personal Injury Secretary and be part of a dynamic team that delivers exceptional client service.About the RoleWe are seeking a highly organized and detail-oriented Personal Injury Secretary to provide administrative support to our Client-Facing Concierge Team. As a...
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