UK Retail CRM Expert

5 days ago


Norwich, Norfolk, United Kingdom CV-Library Full time

About the Job

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We're seeking an experienced CRM Manager to unlock the full potential of our customer data and drive our digital transformation.

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Key Responsibilities

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  1. ">
  2. Develop and implement data-driven strategies to enhance customer engagement and lifetime value">
  3. Design and maintain a robust customer data architecture">
  4. Lead the analysis of customer behaviour to inform targeted marketing strategies">
  5. Define and execute personalised communication campaigns">
  6. Drive measurable improvements in customer engagement and sales">
  7. Collaborate with Marketing and Sales teams to align CRM initiatives with business objectives">
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Requirements

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  • ">
  • Proven track record of CRM management experience, ideally in retail">
  • Strong expertise in data architecture and customer analytics">
  • Proven ability to translate data insights into actionable strategies">
  • Experience with CRM platforms and marketing automation tools">
  • Strategic thinking combined with hands-on execution capabilities">
  • Excellence in stakeholder communication and cross-team collaboration">
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What We Offer

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  • ">
  • Competitive salary (£45,000)">
  • Simply Health cashback scheme">
  • Enhanced annual leave (22 days + bank holidays)">
  • Flexible working hours (8-hour day between 8:00-18:00)">
  • Investment in your development and training">
  • Regular funded social events">
  • Pension scheme">
  • Values Champion scheme">
  • Being part of an ambitious growth story">
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About Our Location

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We're based at our head office near Norwich, Norfolk, offering a great work-life balance and access to local amenities.



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