Customer Service Manager

2 weeks ago


Eastbourne, East Sussex, United Kingdom whitbread Full time
Job Summary

We are seeking an experienced and charismatic Duty Manager to lead our team at Premier Inn Eastbourne Town Centre. As a key member of our leadership team, you will be responsible for delivering exceptional customer service, ensuring the smooth operation of the hotel, and fostering a positive work environment.

About the Role

This is a permanent position with guaranteed 35 hours per week. The successful candidate will have the opportunity to earn up to £25 per hour. If you are a results-driven individual with excellent communication skills and a passion for hospitality, we encourage you to apply.

Responsibilities
  • Manage a winning partnership between leadership and housekeeping teams to ensure a welcoming, safe, and brilliant hotel experience.
  • Develop and implement strategies to drive customer satisfaction and loyalty.
  • Maintain a high level of employee engagement and retention through effective communication and training.
  • Ensure compliance with health and safety regulations and company policies.
What You'll Love About Working Here
  • A competitive salary range of up to £25 per hour.
  • A guaranteed 35-hour workweek, allowing for a healthy work-life balance.
  • Comprehensive training and support programs to enhance your skills and career progression.
  • A Whitbread Benefits card offering discounts on meals, hotels, and other perks.
  • Pension and saving schemes to help you plan for the future.
Requirements

To succeed in this role, you will need:

Excellent communication and interpersonal skills.Experience in a customer-facing role, preferably in hospitality.A proven track record of leadership and teamwork.Able to work effectively in a fast-paced environment.Company Overview

Whitbread is the UK's leading hospitality business, proud to operate some of the country's most beloved brands, including Premier Inn and Beefeater. Our mission is to deliver outstanding customer experiences, driven by our commitment to quality, innovation, and teamwork.



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