Urban Access and Community Engagement Manager

2 weeks ago


London, Greater London, United Kingdom NATIONAL TRUST Full time

Company Overview


The National Trust is a leading conservation charity working to protect and preserve the UK's rich cultural heritage. We're passionate about making nature and history relevant, welcoming, and accessible to everyone.


Job Summary


We're seeking a Senior Volunteering and Community Officer to join our team at Ham House and Garden in Richmond. As a key member of our visitor experience team, you'll be responsible for leading our ambition to provide spaces and places that connect people with heritage, nature, and each other.


About the Role


You'll use your experience in community engagement to explore and deepen links with the local community, building connections with new and diverse audiences. You'll also help to hone the skills our teams need to welcome and work with all kinds of people.


Your Key Responsibilities


- Lead our ambition to provide inclusive spaces and places that connect people with heritage, nature, and each other
- Develop and implement strategies to engage with the local community and build connections with new and diverse audiences
- Collaborate with our teams to develop their skills in community engagement and volunteer management
- Support volunteer managers to ensure the experience of volunteers feels mutually beneficial
- Work with our Duty Manager and Visitor Experience Lead rota to deliver a high-quality visitor experience
- Contribute to the development of our community engagement strategy and initiatives


Requirements


To succeed in this role, you'll need:



  • understanding and experience of good practice in volunteer management
  • understanding and experience of good practice in community engagement and involvement, as well as broader participation and partnership working
  • excellent organisational and planning skills
  • ability to coach and support those managing, supervising, and working alongside volunteers and community partners
  • a proactive approach and strong communication skills
  • flexible and collaborative, a team player who's happy to lead on and work with other people's agendas towards a shared goal

Benefits


As a valued member of our team, you'll enjoy:



  • an annual salary of £33,475 (inclusive of outer London weighting allowance)
  • substantial pension scheme of up to 10% basic salary
  • free entry to National Trust places for you, a guest, and your children (under 18)
  • rental deposit loan scheme
  • season ticket loan
  • EV car lease scheme
  • perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
  • flexible working whenever possible
  • employee assistance programme
  • free parking at most Trust places


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