Customer Experience Manager
2 weeks ago
We are seeking a highly skilled Customer and Market Specialist to join our team at AJ Bell Management Limited. This is an exciting opportunity for an experienced professional to provide support on an interim basis to both the Marketing Director and Customer Marketing Manager.
The ideal candidate will have a proven track record of leading programmes through teams, engaging and influencing at all levels of the business, positively challenging the status quo with a proactive/solution orientated mindset, turning insight into action and creating a clear link between Marketing inputs and team outputs that deliver both customer and commercial benefit.
- Deliver key customer programmes for Customer Marketing to the highest standard, on time and within budget (£45,000 - £60,000 per annum)
- Commercial acumen - Evidence based strategy, planning and implementation
- Strong stakeholder engagement within and across teams, at all levels of the business
- Engaging suppliers/in-house insight teams to generate insight/trends on consumers, competitors, and the market through research/analysis
- Working with media and creative agencies to deliver engaging and disruptive communications that support the right message to the right customer at the right time
- Commissioning and leveraging insight to inform effective strategy and actionable plans across the complete customer lifecycle, at scale, to deliver positive outcomes for our customers and our business
- Delivering effective customer communications in a heavily regulated and competitive industry
- Best in class, insight led creative and customer comms
- Design and deliver test-measure-learn to embed a continuous cycle of improvement
- Track, monitor within and post campaign implementation providing analysis to inform recommendations for further optimisation across the customer lifecycle
- Communicating outputs as they align with key marketing metrics to demonstrate the value add of the team – across all areas of the business
- Cross-channel customer communication programmes that span the full customer lifecycle from onboarding through to retention
- Cross-channel customer engagement communications to improve NPS and satisfaction
- Partner with independent research providers to oversee customer research initiatives including leavers/joiners and the annual customer survey
- Deliver strategy and oversee implementation to improve personalisation of communications to engage the right customer, right message, right channel, and right time
- Design and oversee implementation of test-measure-learn framework across application customer communications and programmes
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Customer Experience Operations Lead
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Guest Experience Specialist
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London, Greater London, United Kingdom Akeneo: The Product Experience Company Full timeAt Akeneo, the Product Experience Company, we are seeking an exceptional Senior Customer Experience Operations Analyst to join our team. This is a pivotal role in enhancing the efficiency and effectiveness of our Customer Success and Professional Services teams.Job DescriptionWe are looking for a skilled professional with +3 years of experience in revenue...
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Customer Growth Manager
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Engineering Manager
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Customer Experience Manager
5 days ago
London, Greater London, United Kingdom Healthera Full timeJob Title:Customer Experience ManagerWe are seeking an experienced and strategically-minded Customer Experience Manager to join our team at Healthera. This role is crucial in designing and delivering exceptional customer experiences and driving customer satisfaction for both B2B and B2C customers.You will be responsible for developing strategies to enhance...
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Customer Experience Manager
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London, Greater London, United Kingdom AdMore Recruitment Full timeAbout the RoleWe are looking for a Customer Experience Manager to join our team at AdMore Recruitment. As a Customer Experience Manager, you will be responsible for leading a team of sales professionals and driving sales through delivering exceptional customer service.Your key responsibilities will include:Developing and implementing sales strategies to...
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Customer Experience Manager
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London, Greater London, United Kingdom Pinnacle Recruitment Ltd Full timePinnacle Recruitment Ltd is seeking an experienced Customer Care Supervisor to join their team in Central London. The successful candidate will have a proven track record in managing customer care teams in high-end residential developments.Job Overview:The role of the Customer Care Supervisor will be to manage a small team and provide exceptional first-class...
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Customer Experience Manager
2 weeks ago
London, Greater London, United Kingdom River Island Full timeJob Description: Customer Experience ManagerAt River Island, we are committed to delivering an exceptional customer experience in every store. We are seeking a Customer Experience Manager to join our team in Stratford, who will be responsible for ensuring that every customer leaves our store feeling valued and satisfied.The ideal candidate will have previous...
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Customer Experience Manager
1 week ago
London, Greater London, United Kingdom Fluence Energy Full timeFluence Energy is a global market leader in intelligent energy storage and optimization software for renewables and storage.We are transforming the way we power our world for a more sustainable future, and we need a skilled Customer Experience Manager to drive our CX strategy across the EMEA region.About the Role:The Regional Customer Experience Manager...
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Customer Experience Manager
4 days ago
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Customer Experience Manager
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London, Greater London, United Kingdom Smiggle Full timeCustomer Experience Manager Job SummaryAs a Customer Experience Manager at Smiggle, you will be responsible for delivering exceptional customer service and creating a memorable shopping experience for our customers. This is an exciting opportunity to join a fun and vibrant team and contribute to the success of a leading brand.
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Customer Experience Manager
2 weeks ago
London, Greater London, United Kingdom Sainsbury's Supermarkets Ltd Full timeWe're ambitious for more leadership responsibility and looking for a talented Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd in North Cheam Store, Sutton.About the RoleThis is a well-balanced management role with clear accountability – you'll understand exactly what's expected of you and who to turn to for support. As a...
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Customer Experience Manager
3 weeks ago
London, Greater London, United Kingdom Next Careers Full timeYour Future: At Next Careers, we are passionate about helping our customers achieve their goals. As the Customer Experience Manager, you will play a vital role in delivering excellent customer experiences and driving results through effective team management. With your hands-on approach to commercial and operational activities, you will be able to create a...
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Customer Experience Manager
3 days ago
London, Greater London, United Kingdom Teton Aps Full timeAbout the RoleAs a Customer Experience Manager at Teton Aps, you will be responsible for ensuring seamless customer journeys from contract signing to implementation, onboarding, and expansion.Key Responsibilities:Coordinate hardware installation on-site in collaboration with technical project managers, IT teams, estate planners, and care staff to deliver...
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Customer Experience Manager
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London, Greater London, United Kingdom Feenicks Ltd TA Archway International Full timeWe are excited to partner with Feenicks Ltd TA Archway International in their search for a Customer Experience Manager. Based in Farringdon, London, this is a full-time role with a salary of up to £65,000 per annum, plus bonus.Job DescriptionThe Senior CRM Manager will work closely with our client to develop and implement strategies that drive customer...
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Customer Experience Manager
4 days ago
London, Greater London, United Kingdom Tribal Tech - The Digital, Data & AI Specialists Full time**Job Description:** Customer Experience ManagerTribal Tech - The Digital, Data & AI Specialists is looking for a highly skilled Customer Experience Manager to join our team. As a key member of our team, you will be responsible for developing and implementing comprehensive Crm Strategies across email, SMS, and in-app messaging to engage and retain...
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Customer Experience Manager
1 week ago
London, Greater London, United Kingdom Focus Resourcing Full timeCustomer Experience Manager Role at Focus ResourcingWe are seeking a seasoned Customer Experience Manager to enhance customer satisfaction nationwide with regular meetings in our Reading head office. The ideal candidate will oversee and improve the overall customer experience.Key Responsibilities:Identifying areas for improvement, refining processes, and...
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Customer Experience Manager
1 week ago
London, Greater London, United Kingdom Sportlabs Technology Full timeAbout the RoleWe are seeking a seasoned Customer Experience Manager to oversee our customer service team, ensuring seamless interactions with clients. With a strong focus on process improvement and customer satisfaction, you will be responsible for managing the day-to-day activities of the team, working closely with country team leaders.Key responsibilities...