Operations Specialist
4 weeks ago
About the Role
We are seeking a skilled Operations Specialist to join our Security team at Vodafone UK. As a key member of our Network Management Centre (NMC), you will provide daily operational and analytic support to drive excellent customer service.
Key Responsibilities
- Carry out customer analysis reports from CMDB
- Perform regular audits on the networks and systems
- Support service management in providing key KPI reporting
- Work closely with the team to provide support to the NOC shift with Ticket resolution
- Schedule, manage and run key customer processes
Requirements
- Maintain customer confidentiality and ability to hold security clearance
- Carry out basic network configuration, including trouble shooting and fault finding
- Basic concept of IP networking, switching and routing
- A clear and analytical approach to problem management
- Ability to work calmly in a high pressurised environment
What We Offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Regulatory Requirements
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
Accessibility
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.
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